Clinical Concierge (LVN-Cert Medical Assistant)

Cottage Health; California; On-site; USD 55,000 - 75,000; Full time

Job summary

Cottage Health seeks a Clinical Concierge (LVN-Certified Medical Assistant) for its Pediatric Specialty Clinic. The role includes registering patients, collecting payments, rooming, and assisting providers with care and treatment.

The Clinical Concierge accompanies patients and their families through the entire visit to maximize the patient experience, under supervision of the Site Manager and on-duty provider.

Qualifications

• Minimum: LVN licensure or Medical Assistant certification.
• AHA BLS for Health Care Providers.
• Knowledge of urgent care medical specialty and medical terminology.
• Experience with electronic health records (Epic preferred).
• Phlebotomy and injections preferred.
• 1 year of related LVN/MA experience preferred.

Responsibilities

• Register patients and assist with payments in a clinical setting.
• Room patients and assist the provider with care and treatment.
• Discharge patients and arrange follow-up care.
• Accompany patients and their guests through the visit to maximize experience.
• Work under the Site Manager and on-duty provider with clinical staff.

Skills

Customer service

Discretion

Good judgment

Diplomacy

Decision making

Education

LVN program

Medical Assistant program

Tools

Epic EMR

Job description

Cottage Medical Group seeks a Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for their Pediatric Specialty Clinic. Responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Responsibilities include:

• The Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Minimum: Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.

Certifications, Licenses, Registrations:

• Minimum: California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification
• American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.

Technical Requirements:

• Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferable Epic. Basic computer/email skills.
• Preferred: Ability to perform phlebotomy and administer injections.

Years of Related Work Experience:

• Preferred: 1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.