Clinical Concierge, Medical Assistant

Pacific Diagnostic Laboratories, LLC; Buellton (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Total Rewards program

Job summary

Cottage Health is seeking a Clinical Concierge to register patients, collect payments, room patients, and assist providers. You will discharge patients and follow up to maximize the patient experience, from pre-visit through post-visit, under Site Manager guidance.

The role requires a Medical Assistant program graduate or 1 year of related experience with EHR knowledge, BLS, and strong communication and organizational skills. CA-based outpatient setting, central coast region.

Qualifications

• High School Diploma required; MA program graduate or 2 years equivalent experience.
• Experience with electronic health records (EHR) and phlebotomy preferred.
• American Heart Association BLS required on hire.

Responsibilities

• Register patients, collect payments, room patients.
• Assist providers with front and back office duties.
• Discharge patients and coordinate follow-up.
• Serve as patient advocate and ensure timely patient flow.
• Collaborate with staff and Site Manager.

Skills

Urgent care knowledge

Medical terminology

EPIC EMR knowledge

Basic computer skills

Communication skills

Grammar and punctuation

Education

High School Diploma

Medical Assistant program or 2 years experience

Tools

EPIC EMR

Job description

The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their \"secondary guests\" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.

The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.

Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Qualifications:

Education

Required

• High School Diploma
• Graduate of an accredited Medical Assistant program OR 2 years of equivalent work experience.

Certifications, Licenses & Registrations:

Required

• American Heart Association Basic Life Support upon hire (AHA BLS)

Technical Requirements:

Required

• Knowledge of urgent care medical specialty.
• Knowledge of medical terminology.
• Knowledge of electronic medical record, preferably EPIC EMR.
• Basic computer/email skills.

Years of Related Work Experience:

Required

• 1 year of experience as a Medical Assistant OR equivalent, including previous experience with an electronic health record and phlebotomy.

Preferred;

• Urgent Care experience

Knowledge, Skills & Abilities:

Required

• Ability to maintain effective and organized systems to ensure timely patient flow.
• The employee communicates effectively.
• Skilled in correct grammar, spelling and punctuation.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

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Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.