Clinical Center Operations Lead

ChenMed LLC; Memphis (TN); On-site; USD 54,000 - 78,000; Full time

Job summary

ChenMed LLC is seeking a Center Clinical Manager in Memphis to lead day-to-day back office operations, drive clinical quality, and ensure compliant, patient-centered care. You will supervise Care Promoters and Pharmacy/Medication Technicians, partner with center leadership, and use data analytics to improve revenue and quality metrics.

The role requires strong leadership, clinical expertise, and the ability to manage staffing, payroll, and training while maintaining regulatory compliance and a

Qualifications

• High school diploma or GED; BA/BS in Business or Healthcare Administration preferred.
• Active and good standing LPN or Certified Medical Assistant; other clinical licensure considered.
• Minimum 5 years progressive work experience in a medical clinic, hospital or similar regulated healthcare environment.
• Minimum 2 years management experience with direct reports; strongly preferred.

Responsibilities

• Collaborates with Center and Divisional leaders to provide VIP service to patients, family members and staff.
• Manages clinical operations to meet objectives related to clinical performance metrics, growth strategy and membership goals.
• Ensures proper back office staffing, scheduling, payroll and PTO; plans for shortages.
• Performs direct patient care duties as needed (Care Promoter responsibilities).
• Uses data analytics and dashboards to develop business strategies that increase revenue and quality ratings (HEDIS/STARS/Clinical Gaps).
• Develops protocols to improve staff productivity.
• Coaches and manages clinical staff performance; implements improvement plans and disciplinary action.
• Manages medical equipment and supply inventory; ensures preventative maintenance.
• Ensures regulatory compliance with OSHA, HIPAA and audits.
• Facilitates onboarding of new clinical team members and ensures thorough training.

Skills

Healthcare operations

Clinical acumen

Wound care

Vital signs

Phlebotomy

Communication

Leadership

Staff coaching

Data analytics

Team supervision

Education

Bachelor's degree in Business or Healthcare Administration

Licensed Practical Nurse (LPN)

Certified Medical Assistant

Tools

EMR systems

Job description

ChenMed LLC is seeking a Center Clinical Manager in Memphis to lead day-to-day back office operations, drive clinical quality, and ensure compliant, patient-centered care. You will supervise Care Promoters and Pharmacy/Medication Technicians, partner with center leadership, and use data analytics to improve revenue and quality metrics.

The role requires strong leadership, clinical expertise, and the ability to manage staffing, payroll, and training while maintaining regulatory compliance and a