Clinical Case Manager, ODR

The People Concern; Santa Monica, Los Angeles (CA, CA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Case Manager to provide essential support to recently released clients facing homelessness. This role involves coordinating client releases, facilitating access to permanent housing, and offering intensive case management services tailored to individuals with complex trauma and various barriers. The successful candidate will work collaboratively with clients to develop personalized goal plans, ensuring their needs are met through community resources. Join a compassionate team that empowers vulnerable populations to rebuild their lives and achieve stability in a dynamic and rewarding environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Planning (403b)

Employee Assistance Program (EAP)

Qualifications

• Master’s degree in a mental health field required.
• Experience with individuals experiencing homelessness preferred.

Responsibilities

• Provide intensive case management services to justice-involved clients.
• Link clients to appropriate medical and mental health resources.
• Maintain weekly contact and document client interactions.

Skills

Case Management

Crisis Intervention

Mental Health Knowledge

Communication Skills

Organizational Skills

Education

Master’s Degree in Mental Health Field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Thursday, August 22, 2024

Job Title: Clinical Case Manager – Jail Program (ODR)
Location: 222 S Hill St 7th Floor Los Angeles, CA 90012Program: ODR-The N3STDepartment: Housing DepartmentReports To: Program ManagerStatus: Hourly / Non-Exempt
Schedule: M-F 8:00 am -4:30 pmBenefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

SUMMARY

In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team, the Clinical Case Manager will provide Intensive Case Management Services (ICMS) to clients recently released from jail who are experiencing homelessness. The Case Manager will assist with coordinating client’s release and help them attain permanent supportive housing in the community.

The ODR Clinical Case Manager will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including homelessness, complex trauma, medical, mental health, and substance use.
• Maintain weekly contact with all clients and document contact in County approved database.
• Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care, and psycho-social rehabilitation.
• Link clients to appropriate medical, mental health, substance abuse, and vocational resources.
• Assist clients in obtaining all benefits to which they are entitled.
• Participate in court hearings and submit court progress reports.
• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment.
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals.
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases.
• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations.
• Maintain confidentiality of client files per HIPAA and all applicable guidelines.
• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources.
• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration.
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health.
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients.
• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery.
• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings.

QUALIFICATIONS

• Master’s Degree in a mental health field (social work, psychology, counseling, etc.).
• Registered with the CA Board of Behavioral Sciences or ability to do so within the first 6 months of employment.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record.
• Able to transport clients in your vehicle.
• Experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Demonstrated knowledge of case management preferred.
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers.
• Skill in non-violent crisis intervention.
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills.
• Able to obtain and maintain CPR/1st Aid certification.

PREFERRED QUALIFICATIONS

• Master’s Degree in a mental health field (social work, psychology, counseling, etc.).
• Registered with the CA Board of Behavioral Sciences or ability to do so within the first 6 months of employment.

WORK ENVIRONMENT

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific, and direct feedback.
• Create an environment where everyone is welcomed, valued, and respected.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.