Case Manager

SSG Project 180; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to join their innovative team. This role involves providing intensive, wraparound case management services to support clients with complex needs, ensuring they receive the necessary benefits and services. The ideal candidate will engage clients in a compassionate manner, teaching essential skills for housing readiness and recovery. This position offers an opportunity to make a tangible impact in the lives of individuals navigating the criminal justice system, all while working within a supportive and dynamic environment. If you are passionate about helping others and have the skills to facilitate change, this role is for you.

Qualifications

• Bachelor's degree or 2 years case management experience required.
• Experience with culturally diverse populations is essential.

Responsibilities

• Provide field-based case management services to clients.
• Coordinate care within a multidisciplinary treatment team.

Skills

Empathy

Communication Skills

Cultural Competence

Resourcefulness

Collaboration

Critical Thinking

Time Management

Education

Bachelor's Degree

Case Management Experience

Tools

Electronic Health Record Systems

Basic Computer Skills

Job description

Title: Case Manager (I-III), ICMS
Division: Project 180
Pay Scale: $24.45-$29.66/hour

The Organization
SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Program
The Intensive Case Management Services program (ICMS) is funded by the Department of Health Service (DHS) Office of Diversion and Reentry. The ODR/ICMS program provides intensive wraparound services to the high-need/high-barrier behavioral health population in the LA County jail system. The program provides both interim and permanent supportive housing for some of the most underserved or highest utilizers in the county system.

The Position
The ICMS Case Manager works within an interdisciplinary team to provide intensive, wraparound,
field-based case management services to clients with a forensic dual-diagnosed background, to help them establish permanent supportive housing. This position reports to the ICMS Program Supervisor. The ICMS Case Manager is integral to ensuring clients apply for and receive all the benefits and services they are entitled to, including county/state benefits, medical and mental health service linkages, and assisting clients with attending appointments. The ICMS Case Manager teaches prosocial, housing readiness, and recovery skills. Job title (I-III) to be established based on years of relevant experience.

Essential Functions
Provide intensive, wraparound, field-based services to support client housing goals

• Actively engage clients in field-based services through the development of strong rapport and consistent contact. Provide case management services by meeting clients “where they are at” (service location, client’s point of view).
• Services provided aim to increase clients’ housing readiness skills (i.e. ADLs) to obtain and maintain permanent supportive housing. Ensure service delivery is consistent with ethical standards within a harm reduction, strength-based, trauma-informed framework.
• Develop and maintain knowledge of available community resources. Complete needs assessments and treatment plans, and link clients to community resources. Monitor ongoing participation in services/use of resources and facilitate problem solving to target barriers. Accompany clients to linkage appointments when appropriate.
• Conduct custody pick ups from LA county jails and accompany clients to court appearances.
• Teach prosocial, housing readiness, and recovery skills (i.e. communication, problem solving, anger management skills) for long-term stability in the community.
• Conduct urine analysis tests as indicated by a client’s treatment plan.
• Engage and join with collaterals (i.e. family members, housing staff, probation, court) as appropriate. Provide education related to mental health and substance recovery to better support clients. Engage in client advocacy.

Coordinate care within a multidisciplinary treatment team

• Actively contribute to planning and execution of interventions in collaboration with the treatment team to promote client care.
• Participate in coordinated interventions with other members of the treatment team, both in-office and in the field.
• Collaborate with external partners (i.e. probation/parole officers, court staff, LASD, residential substance treatment facilities, primary care clinics, etc) to ensure high quality, integrated care.

Documentation and Reporting

• Maintain comprehensive case notes in the electronic health record per program guidelines.
• Maintain and submit billing records in accordance with SSG guidelines.
• Participate in program data collection per program guidelines.

Fulfill baseline Project 180 staff expectations.

• Regular attendance required. Holiday or weekend work may be required.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles.
• Perform other duties as assigned by supervisor.
• Maintain active license and/or registrations as applicable (i.e. BBS, CCAPP)

Skills and Abilities

• Empathetic, clear and effective verbal and electronic communication, and excellent listening skills to build strong relationships.
• Culturally competent: Understands and is sensitive to diverse backgrounds and needs.
• Resourceful: Efficiently navigates and utilizes available resources.
• Collaborative: Able to work in diverse teams to solve complex issues.
• Adaptive and flexible to changing circumstances and client needs in a dynamic environment.
• Excellent critical thinking and problem-solving skills, remains calm and emotionally-regulated under pressure.
• Proactive: Anticipates potential issues, and takes the initiative for the benefit of client care.
• Detail-oriented, organized, and has strong time management skills.

Minimum Qualification
Required:

• Bachelor’s degree in any field from an accredited college or university, and at least 1 year of case management experience. In lieu of a Bachelor’s degree, at least 2 years of case management experience.
  • Case Manager I: Less than 2 years case management experience
  • Case Manager II: 2 years case management experience
  • Case Manager III: 3 or more years of case management experience
• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required. Ability to transport clients in personal vehicle as needed.
• Must not be on any type of legal supervision (probation or parole).
• Verification of Employment Eligibility and Background Check.
• Basic computer skills.

Preferred:

• Lived experience with homelessness, mental health/substance use recovery or the criminal justice system.
• Experience working with the forensic and/or dual-diagnosed populations.
• Experience working on an interdisciplinary team in a mental health or hospital setting.
• Knowledge of and experience with providing trauma-informed services.
• Spanish-speaking

Supervisory Responsibilities
None.

Environmental Conditions (Working Conditions)
Job duties are to be performed both in office and field settings throughout LA County.

Physical Requirements
The employee is expected to move about the worksite throughout the day, which may involve walking,
standing, and climbing stairs, or using a mobility device, or similar. The employee is expected to drive,
carry a maximum of 20 lbs, listen, and speak in order to complete job requirements.

Mental Requirements
The employee must be able to do any/all of the following: perform complex and varied tasks such as
synthesizing information and making decisions without immediate supervision; handle routine
distractions, interruptions, noise, and uncontrollable changes in priorities/work schedules; interact
professionally and diplomatically in high-stress situations; create and follow plans; meet deadlines.