Case Manager, ODR

The People Concern; Los Angeles (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Case Manager to provide essential support to individuals recently released from jail and experiencing homelessness. This role involves intensive case management, linking clients to vital resources, and fostering independence through compassionate care. The ideal candidate will thrive in a dynamic environment, working closely with marginalized populations while adhering to a harm reduction model. Join a team committed to making a difference in the lives of those facing complex challenges, and contribute to a meaningful cause within the community.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Paid Vacation Days

Paid Sick Days

Employee Assistance Plans (EAP)

Flexible Spending Account (FSA)

Voluntary Short- and Long-Term Disability

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• Knowledge of case management and harm reduction models.
• Ability to work with clients facing multiple barriers.

Responsibilities

• Provide intensive case management for justice-involved clients.
• Assist clients in obtaining benefits and resources.
• Maintain documentation and client files per guidelines.

Skills

Case Management

Non-Violent Crisis Intervention

Time Management

Organizational Skills

Interpersonal Skills

Education

High School Diploma or GED

Bachelor’s Degree (Preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Monday, May 5, 2025

Role: Case Manager, ODR - The Nest

Reports to:Program Manager

Program: 1602- DHS ODR

Department: Housing

Location:The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012

Setting:100% Onsite

Schedule:Monday - Friday, 8:00am - 4:30pm

Status:Full-time/Non-Exempt/Non-Management

Benefits:Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 2

SUMMARY:

In partnership with the Department of Health (DHS) and the Office of Diversion and Re-entry (ODR) Team the Case Manager will provide Intensive Case Management Services (CMS) to clients recently released from jail who are experiencing homelessness. The Case Manager will assist with coordinating client’s release and help them attain permanent supportive housing in the community.

The ODR Case Manager will work with clients to provide intensive field-based case management to a diverse group of clients with complex trauma facing medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing.

Essential Duties and Responsibilities:

• Work with a diverse and marginalized client caseload of 15 justice-involved clients experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use
• Maintain weekly contact with all clients and document contact in County approved database
• Ensure that case management services to clients are reflective of the “Whatever It Takes” model, which emphasizes customer choice, harm reduction, trauma-informed care and psycho-social rehabilitation
• Link clients to appropriate medical, mental health, substance abuse, and vocational resources
• Assist clients in obtaining all benefits to which they are entitled
• Participate in court hearings and submit court progress reports
• Ensure that each client on caseload has an up-to-date and comprehensive biopsychosocial assessment
• Collaborate with each client to develop creative goal plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals
• Develop and maintain a complete, accurate, and current client file with all required documents and data in agency records and electronic databases
• Document all client contacts in PIP format (Purpose, Intervention, Plan) and in accordance with Housing Department productivity expectations
• Maintain confidentiality of client files per HIPAA and all applicable guidelines
• Responsible for coordinating appointments, transportation, and follow-up services for clients accessing primary health care, mental health care, recovery services, and other community resources
• Transport clients in your vehicle to various agencies and healthcare providers in the greater Los Angeles area to increase community support services and community reintegration
• Develop effective, trusting relationships with clients, with a focus on facilitating independence and maintenance of improved physical and mental health
• Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients
• Assist clients with becoming involved in daily activities, scheduling and attending appointments, budgeting, socialization, health maintenance, sense of community, and progress in recovery
• Work cooperatively and cohesively with other clients of the staff team, including participation in weekly staff meetings and staff trainings

Qualifications:

• High School Diploma or GED or Equivalent
• Valid Driver’s license, reliable car, auto insurance that meets state requirements, and an acceptable driving record.
• Able to pass a background check for jail clearance
• Able to transport clients in your vehicle
• Demonstrated knowledge of case management
• Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
• Skill in non-violent crisis intervention
• Computer literate; able to effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs
• Detail oriented with strong time management, organizational, written, verbal, interpersonal, and computer skills

Preferred Qualifications:

• Bachelor’s degree preferred; or a minimum two years’ case management experience working with individuals experiencing homelessness, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience
• Able to obtain and maintain CPR/First Aid certification
• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

• Medical Insurance
• Vision Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates