Clinical Case Manager II

University of Florida; Gainesville (FL); On-site; USD 58,000 - 63,000; Full time

Job summary

The University of Florida in Gainesville seeks a Clinical Case Manager II to overseeLES case management with focus on IDEA Part C indicators. You will work closely with the Case Manager Supervisor to ensure timely evaluations, IFSP outcomes, and compliant services for families.

Responsibilities include intake and referral, coordinating evaluations, maintaining documentation, and collaborating with local providers to connect families with community resources while adhering to statewide timelines.

Qualifications

• Must meet State requirements for Service Coordinator.
• Knowledge of IDEA, Part C Early Intervention Policies.
• Working knowledge of child development and family dynamics.
• Experience with developmental delays and at-risk populations.
• Experience writing outcome and qualitative notes.
• Experience with community support systems and resources.
• Experience with quality assurance.
• Effective, respectful communication with diverse populations.
• Strong problem-solving, mediation and teamwork abilities.
• Planning/Organizing skills; prioritizes and plans work efficiently.

Responsibilities

• Establish and maintain performance standards and metrics for LES case management.
• Intake and referral responsibilities and temporary case management coverage as needed.
• Coordinate evaluations, IFSP development and reviews with families and teams.
• Ensure services are family-centered, culturally responsive, and compliant with timelines.
• Maintain accurate documentation and data entry; collaborate with providers and community partners.

Skills

Communication skills

Interpersonal skills

Problem-solving

Mediation

Conflict resolution

Teamwork

Planning/Organizing

Ability to work under pressure

Education

Master's degree in an appropriate area

Bachelor's degree in an appropriate area

Tools

Microsoft Office

Job description

Clinical Case Manager II

Job No: 541593

Work Type: Full Time

Location: Main Campus (Gainesville, FL)

Categories: Health Care Administration/Support, Medicine/Physicians

Department: 29090700 - MD-PEDS-DEI

Job Description

Classification Title: Clinical Case Manager II

Classification Minimum Requirements: Master's degree in an appropriate area of specialization and two years of experience; or a bachelor's degree in an appropriate area of specialization and five years of appropriate experience.

Job Description: This position is responsible for establishing and maintaining performance standards and other metrics forevaluation of LES case management with focus on IDEA, Part C State Performance Plan/Annual ReportIndicators. This includes interpreting and putting in place standards for measuring timelines of services,Individual Family Support Plans (IFSP)outcomes, and compliance with the statutorily requiredperformance standards. Develop and ensure processes are implemented to evaluate and identifyopportunities for improvement in the provision of high-quality services offered in accordance with IDEA.Work closely with Case Manager Supervisor to address any non-compliance relative to case management.Execute process improvements solutions to compliance barriers, using data analysis and optimization toolsto support strategies for improvement plans. Assist with pre-service and ongoing training of casemanagers.This position performs two primary case management functions: intake and referralresponsibilities and temporary Case Manager coverage during staff absences,vacancies, or periods of high caseloads. Intake and referral responsibilities includeconducting initial contacts with families, explaining the Early Steps Program's philosophy,eligibility and evaluation processes, documenting family concerns, updating child andfamily information, providing education regarding developmental issues, completingdevelopmental screenings when necessary, and coordinating evaluations and other nextsteps. When providing temporary case management coverage, the position deliverstargeted case management services, including facilitating the development, review, and revision of Individualized Family Support Plans (IFSPs) with families and multidisciplinaryteam members. The position ensures services are family-centered, culturally responsive,and consistent with the Early Steps natural-environments principle, while educatingfamilies about procedural safeguards, service-delivery options, transition planning, andavailable community resources. The position collaborates with providers and communitypartners to coordinate evaluations, authorizations, and service implementation andmaintains accurate and timely documentation. Assigned cases are monitored forcompliance with all federal and state timelines, including the 45-day timeline andsix-month and annual review requirements. The position also completes required dataentry and billing for targeted case management activities. Proficiency with statewide datasystems, Medicaid billing procedures, and Early Steps documentation standards isessential.This position is required to participate in in-service training programs as specified by the State Early StepsProgram. Completion of this requirement must be documented in the coordinator's personnel file.This position acts as a community liaison for the Early Steps Program, networking with other providers ofearly intervention services, including the public-school systems, private providers, and the medical system.This requires attendance at interagency.Expected Salary: $58,000-$63,000

Health Assessment Required:Yes.

Preferred Qualifications

• Must meet State requirements for Service Coordinator
• Knowledge of IDEA, Part C Early Intervention Policies
• Working knowledge of child development, family dynamics, developmental disabilities, and factors which place infants/ toddlers at risk for developmental delays
• Skill in working with young children and their families in collaborating with parents and other professionals.
• Experience writing outcome and qualitative note taking abilities
• Experience working with community support systems and resources
• Experience with quality assurance
• Communication and interpersonal skills which are effective, respectful, and sensitive with respect to a varied and multicultural population of children, families, and co-workers
• Skills in problem-solving, mediation, conflict resolution and teamwork are essential for collaboration as a team member, as well as for working with families and community agencies
• Strong computer skills. Comfortable in using Microsoft Suite: Outlook, Excel, Word and PowerPoint and databases
• Ability to function under pressure in a fast-paced human service environment
• Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Develops realistic action plans.

Applications Close: 14 October 2026