Clinical Care Navigator

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 42,000 - 52,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Unit Coordinator to support patients, families and staff, coordinating patient care services and providing information and directions.

You will assist with electronic medical records, secure resources, and first-level system support, delivering exceptional customer service in line with MLH mission.

Healthcare knowledge, data entry skills, and strong communication are essential; no formal education required; 1–3 years admin experience preferred.

Qualifications

• No formal education required.
• Administrative or clerical 1–3 years preferred.
• HIPAA knowledge and compliance required.
• Strong data-entry and legible handwriting are essential.

Responsibilities

• Provide front-line customer service and information to patients and families.
• Coordinate patient care services with unit staff and clinicians.
• Process orders and maintain documentation of medical records.
• Support online tools and unit operations.
• Troubleshoot initial customer service concerns.

Skills

Customer service

Data entry

MS Office

HIPAA compliance

Medical terminology

Communication skills

Multiline phones

Education

No formal education required

Tools

MS Office Suite

EMR systems

Job description

Methodist Le Bonheur Healthcare in Memphis seeks a Unit Coordinator to support patients, families and staff, coordinating patient care services and providing information and directions.

You will assist with electronic medical records, secure resources, and first-level system support, delivering exceptional customer service in line with MLH mission.

Healthcare knowledge, data entry skills, and strong communication are essential; no formal education required; 1–3 years admin experience preferred.