Clinical Business Operations Representative 3

University of Miami; Miami (FL); Hybrid; USD 40,000 - 60,000; Full time

Job summary

The University of Miami is seeking a Clinical Business Operations Representative 3 to support pre and post care processes and patient flow on the UHealth Campus.

The role requires strong data entry, confidentiality, and effective communication with physicians and staff to maintain smooth clinic operations.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Ability to work independently or in a collaborative environment.
• Strong data entry and record-keeping skills.
• Excellent verbal and written communication.
• Willingness to work evenings, nights, and weekends as necessary.

Responsibilities

• Assist with pre and post patient care coordination.
• Obtain and review patient demographics, insurance, and referrals.
• Answer multi-line phone lines; triage calls and document messages.
• Greet callers and route to appropriate staff.
• Maintain confidentiality and adhere to policies.
• Contribute to efficient operation of the practice.

Skills

Data entry

Communication skills

Team collaboration

Time management

Attention to detail

Education

High school diploma

Job description

## Clinical Business Operations Representative 3Applyremote type: Hybridlocations: Miami, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100099096**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Department of Medicine has an exciting opportunity for a **Clinical Business Operation Representative 3** to work on the UHealth Campus. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.\***This position is hybrid\*** **CORE FUNCTIONS*** Assists the department in managing expectations surrounding pre and post patient care.* Obtains or reviews all patient demographic information, insurance information and referral numbers.* Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.* Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.* Greets callers, handles their inquiries, and directs them to the appropriate employee according to their needs.* Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.* Provides coverage for responsibilities of co‐workers when assigned or as need arises.* Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.* Maintains confidentiality of all information.* Adheres to University and unit‐level policies and procedures and safeguards University assets. **This list of duties and responsibilities is not intended to be all****‐inclusive and may be expanded to include other duties or responsibilities as necessary.****Minimum Requirements**:* High school diploma or equivalent* Minimum 2 years of relevant experience **Knowledge, Skills, and Attitudes:*** Ability to work independently and/or in a collaborative environment.* Commitment to the University’s core values.* Skill in data entry with minimal errors.* Ability to communicate effectively in both oral and written form.* Ability to work evenings, nights, and weekends as necessary.* Skill in collecting, organizing, and analyzing data.***Any appropriate combination of relevant education, experience and/or certifications may be considered.***