Clinical Business Operations Representative

University of Miami; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

The University of Miami's Medicine Department is hiring a full-time Clinical Business Operations Representative to support pre- and post-care operations on the UHealth campus in Miami. You will handle patient intake, data collection, and communications with patients and staff to maintain smooth daily operations.

Responsibilities include triaging calls, reviewing demographic and insurance information, and greeting visitors while protecting patient confidentiality and following service standards.

Qualifications

• High School Diploma required.
• Ability to communicate effectively in written and oral form.
• Ability to collect, organize and analyze data.

Responsibilities

• Triage incoming calls and document messages in the software.
• Greet visitors and direct inquiries to the appropriate staff.
• Maintain patient demographic and insurance information with accuracy.
• Support efficient clinical operations and confidentiality.

Skills

Data entry

Effective communication

Organizing data

Team collaboration

Confidentiality

Education

High School Diploma

Tools

CRM software

Job description

## Clinical Business Operations RepresentativeApplyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Todayjob requisition id: R100099262**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The department of Medicine has an exciting opportunity for full-time Clinical Business Operations Representatives to work onsite on the UHealth campus. The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.**CORE RESPONSIBILITIES*** Assists the department in managing expectations surrounding pre and post patient care.* Obtains or reviews all patient demographic information, insurance information and referral numbers.* Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.* Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.* Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.* Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.* Provides coverage for responsibilities of co-workers when assigned or as need arises.* Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.* Maintains confidentiality of all information.* Adheres to University and unit-level policies and procedures and safeguards University assets.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE REQUIREMENTS*** **Clinical Business Operations Representative 1****:**High School Diploma required* **Clinical Business Operations Representative 2****:** High School Diploma required and one (1) year of relevant experience required* **Clinical Business Operations Representative 3****:**High School Diploma required and two (2) years of relevant experience required**Knowledge, Skills and Abilities:*** Skill in data entry with minimal errors.* Ability to communicate effectively in both oral and written form.* Ability to work evenings, nights, and weekends, as necessary.* Skill in collecting, organizing, and analyzing data.* Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values.***Any appropriate combination of relevant education, experience and/or certifications may be considered.***#Li-TF1The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.**Job Status:**Full time**Employee Type:**Staff