Clinical Business Operations Representative 1 (H)

University of Miami; Fort Lauderdale (FL); Hybrid; USD 38,000 - 47,000; Full time

Job summary

University of Miami Health System is seeking a Clinical Business Operations Representative 1 to support daily clinical operations on-site in Fort Lauderdale, FL. You will handle pre- and post-care processes, manage patient information, and ensure efficient receptionist duties with a focus on professionalism and patient satisfaction.

The role requires strong data entry, effective communication, and flexibility to work evenings, nights and weekends as necessary; the environment emphasizes

Qualifications

• High school diploma or equivalent is required.
• No prior experience is required.
• Strong data entry skills with minimal errors.
• Effective oral and written communication abilities.
• Willingness to work evenings, nights and weekends as needed.

Responsibilities

• Assist with pre- and post-care process management.
• Collect and review patient demographic, insurance, and referral information.
• Review clinical records for completeness and required signatures.
• Answer and triage department calls; document messages.
• Greet visitors and direct them appropriately.
• Provide coverage and support for coworkers as needed.
• Promote effective communication with physicians, managers, and staff.
• Maintain patient information confidentiality.
• Adhere to University and departmental policies.

Skills

Data entry

Effective communication

Evening availability

Data collection

Independent work

Confidentiality

Education

High school diploma or equivalent

Job description

## Clinical Business Operations Representative 1 (H)Apply: On-Site: Fort Lauderdale, FL: Full time: Posted Today: R100101357**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards. **CORE JOB FUNCTIONS*** Assists the department in managing expectations surrounding pre and post patient care.* Obtains or reviews all patient demographic information, insurance information and referral numbers.* Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.* Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.* Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.* Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.* Provides coverage for responsibilities of co-workers when assigned or as need arises.* Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.* Maintains confidentiality of all information.* Adheres to University and unit-level policies and procedures and safeguards University assets. ***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS*** High school diploma or equivalent required* No previous experience **Knowledge, Skills, and Attitudes:*** Skill in data entry with minimal errors.* Ability to communicate effectively in both oral and written form.* Ability to work evenings, nights, and weekends as necessary.* Skill in collecting, organizing and analyzing data.* Ability to work independently and/or in a collaborative environment.* Commitment to the University’s core values.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.