Clinical Business Operations 2 (CBOR 2) Cellular Therapy

University of Miami; Miami (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

The University of Miami/UHealth Department of Medicine seeks a Full-Time Clinical Business Operations Representative 2 to support on the UHealth Campus. The role focuses on resolving pre and post care issues, handling patient data, and delivering courteous, efficient service.

Responsibilities include managing demographics and insurance details, reviewing records for completeness, answering calls, greeting visitors, and ensuring compliance with policies while maintaining confidentiality.

Qualifications

• Skill in accurate data entry with minimal errors.
• Ability to communicate effectively in written and spoken form.
• Willingness to work evenings, nights, and weekends as required.
• Ability to collect, organize, and analyze data for operational needs.
• Ability to work independently or in a team and maintain confidentiality.

Responsibilities

• Facilitate prompt resolution of problems related to pre and post care in daily operations.
• Manage patient demographics, insurance, and referral information.
• Review clinical records for completeness, including authorizations and signatures.
• Answer multi-line phone lines, triage calls, and document messages in software.
• Greet visitors, direct inquiries, and support smooth clinic workflow.
• Provide coverage for coworkers when needed and promote effective communication with staff.
• Maintain confidentiality and adhere to university policies.

Skills

Data entry

Effective communication

Evenings nights weekends

Data collection & analysis

Independent & collaborative

Customer service

Confidentiality

Education

High school diploma or equivalent

Job description

The University of Miami/UHealth Department of Medicine has an exciting opportunity for a Full-Time Clinical Business Operations Representative 2 to work on the UHealth Campus.

Core Job Summary

The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent
• Minimum 1 years of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time

Employee Type: Staff