Clinical Business Operations Representative 3 (H)

University of Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

The University of Miami Health System seeks a Full Time Clinical Business Operations Representative 3 to support the UHealth Campus. This role handles front-desk duties, triage calls, and patient record management, ensuring timely resolution of pre- and post-care issues and adherence to service standards.

Primary responsibilities include collecting demographic and insurance data, reviewing records for completeness, and coordinating with physicians and staff.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of relevant experience.
• Accurate data entry with minimal errors.
• Effective written and oral communication.
• Ability to work evenings, nights, and weekends as necessary.
• Ability to collect, organize, and analyze data; maintain confidentiality.

Responsibilities

• Assist with pre- and post-care patient management and information gathering.
• Review patient records for completeness, including authorization and signatures.
• Answer and triage department calls; document messages in the proper software.
• Greet visitors and direct inquiries to the appropriate staff.
• Collaborate with colleagues to ensure smooth workflow of the practice.
• Provide coverage for coworkers as needed and communicate with physicians and managers.
• Maintain adherence to University policies and safeguard assets.

Skills

Data entry

Communication

Analytical skills

Team collaboration

Flexible hours

Confidentiality

Education

High school diploma or equivalent

Tools

EHR software

Job description

Current Employees:If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .The University of Miami/UHealth Department of Medicine has an exciting opportunity for a Full Time Clinical Business Operations Representative 3 to work in the UHealth Campus.Core Job SummaryThe Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.Core ResponsibilitiuesAssists the department in managing expectations surrounding pre and post patient care.Obtains or reviews all patient demographic information, insurance information and referral numbers.Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.Provides coverage for responsibilities of co-workers when assigned or as need arises.Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.Maintains confidentiality of all information.Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONSHigh school diploma or equivalentMinimum 2 years of relevant experienceKnowledge, Skills, and Attitudes:Skill in data entry with minimal errors.Ability to communicate effectively in both oral and written form.Ability to work evenings, nights, and weekends as necessary.Skill in collecting, organizing, and analyzing data.Ability to work independently and/or in a collaborative environment.Commitment to the University’s core values.Any relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.Job Status:Full timeEmployee Type:Staff