Clinical Business Operations Representative

University of Miami; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The University of Miami is seeking a Clinical Business Operations Representative to work full-time in Miami, FL. This role involves facilitating the resolution of problems related to patient care and performing administrative functions like answering calls and managing patient information.

Ideal candidates should have a high school diploma, effective communication skills, and the ability to work collaboratively. The position offers opportunities to engage with patients and ensure high service standards within the healthcare environment.

Qualifications

• Ability to work independently and in a collaborative environment.
• Skill in data entry with minimal errors.
• Ability to work evenings, nights, and weekends as necessary.

Responsibilities

• Facilitates resolution of problems related to pre and post patient care.
• Handles incoming calls, manages patient information.
• Maintains confidentiality of all information.

Skills

Data entry

Effective communication

Organizing data

Education

High school diploma or equivalent

Job description

## Clinical Business Operations RepresentativeApplyremote type: On-Sitelocations: Miami, FLtime type: Full timeposted on: Posted Yesterdayjob requisition id: R100098093**Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.The University of Miami/UHealth Department of Dermatology has an exciting opportunity for a full-time Clinical Business Operations Representative 1 to work in Miami, FL. The Clinical Business Operations Representative 1 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 1 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.**CORE JOB FUNCTIONS*** Assists the department in managing expectations surrounding pre and post patient care.* Obtains or reviews all patient demographic information, insurance information and referral numbers.* Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.* Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.* Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.* Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.* Provides coverage for responsibilities of co-workers when assigned or as need arises.* Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.* Maintains confidentiality of all information.* Adheres to University and unit-level policies and procedures and safeguards University assets.**Department Specific Functions*** Provide after visit care follow-up for patients in the triage division of Dermatology patient care for multi-location, 35 faculty practice.* Receive phone calls and attend to voicemail messages from patients regarding, post op care, instructions, medication questions, laboratory tests, etc., acting as liaison between physician and patient.* Review patient records* Complete daily call logs and PA logs on departmental BOX.* Communicate and coordinate care and insurance requirements to physicians.* Provide cross coverage for In Box review as needed.* Provide cross coverage for Aftercare team assigned faculty as needed.* Perform other duties as assigned.***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*****CORE QUALIFICATIONS*** High school diploma or equivalent* No previous experience* Skill in data entry with minimal errors.* Ability to communicate effectively in both oral and written form.* Ability to work evenings, nights, and weekends as necessary.* Skill in collecting, organizing and analyzing data.* Ability to work independently and/or in a collaborative environment.* Commitment to the University’s core values.***Any appropriate combination of relevant education, experience and/or certifications may be considered.***