Clinical Business Operations Representative 2

University of Miami; Miami (FL); On-site; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

A prominent educational institution in Miami is seeking a Full Time Clinical Business Operations Representative 2. The successful candidate will facilitate problem resolution related to clinical operations, handle incoming calls, and manage patient care details efficiently. The role requires strong organizational and communication skills to support a busy Neurocritical Division. Competitive salaries and comprehensive benefits are offered, as well as opportunities to contribute to a vibrant healthcare community.

Qualifications

• Minimum 1 year of relevant experience required.
• Ability to work evenings, nights, and weekends as necessary.
• Commitment to the University’s core values.

Responsibilities

• Facilitate the resolution of problems related to clinical operations.
• Answer incoming calls and manage patient care efficiently.
• Coordinate clinical schedules for physicians.

Skills

Data entry skills

Effective communication

Organizational skills

Education

High School Diploma or equivalent

Job description

## **Current Employees:**If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this .**Clinical Business Operations Representative 2**The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 2 to work at the UHealth Medical Campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.* Assists the department in managing expectations surrounding pre and post patient care.* Obtains or reviews all patient demographic information, insurance information and referral numbers.* Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.* Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.* Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.* Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.* Provides coverage for responsibilities of co-workers when assigned or as need arises.**Department Specific Functions**The primary function of this position is to provide clinical and administrative support to the Neurocritical Division.**Clinical Support Responsibilities (70%):*** Answer phones, triage, and follow-through on messages and information requests from Neurocritical patients using UChart, as well as internal and external customers.* Obtain pre-authorization for Neurocritical oral medications and patient procedures; coordinate medical necessity letters and documents for patient assistance programs under nurse and/or physician supervision.* Schedule and coordinate physicians’ clinical schedules including UMH, PAC, and satellite clinics.* Coordinate and supervise appointments for VIP and international patients.* Review patient demographic, insurance, and referral information for accuracy during calls.* Maintain records for new patient appointments in BOX; manage incoming faxes and mail.* Scan outside medical records/documents into UChart for follow-up appointments.* Acquire necessary materials for patient visits, including medical records and x-rays.* Respond to medical records inquiries in person, via fax, telephone, and email.* Proactively manage physicians’ clinical schedules to maximize time and capacity.* Manage the UChart Inbasket for assigned division.**Administrative & Academic Responsibilities (30%):*** Coordinate general and professional correspondence for faculty members’ academic, research, and clinical work.* Copy, fax, and scan documents for distribution, filing, meetings, etc.* Schedule and coordinate physicians’ academic calendars, including interviews, meetings, lectures, conferences, and departmental events.* Managing Neurocritical Care schedules, Team ,UMH and JMH schedule as well as fellows and APP. Sending information to the appropriate lists monthly.* Support faculty’s academic work, including arranging lectures, distributing educational material, coordinating with training programs, and managing Observership and resident/fellow visits.* Update and submit renewals of licenses and DEA. Responsible for membership payments, as well as assist with initial credentialing, recredentialing and privileges. Distribute updated documents to appropriate entities internally as well as externally. Maintain updated physician’s documentation CME* Assistance with CV updating- adding publications, awards, lectures and book chapters***This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.*** **CORE QUALIFICATIONS*** High School Diploma or equivalent/relevant experience, certification or license* Minimum 1 year of relevant experience required**Knowledge, Skills and Abilities:*** Skill in data entry with minimal errors.* Ability to communicate effectively in both oral and written form.* Ability to work evenings, nights, and weekends as necessary.* Skill in collecting, organizing, and analyzing data.* Ability to work independently and/or in a collaborative environment.* Commitment to the University’s core values.***Any relevant education, certifications and/or work experience may be considered.***The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click for additional information.**Job Status:**Full time**Employee Type:**Staff**Pay Grade:**H4The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit to learn more about our points of pride.The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.**Transforming lives**With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together