Clinical Assistant-Rapid Access

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Hampton-Newport News Community Services Board seeks a Clinical Assistant for Rapid Access, the same-day entry point for behavioral health services in Hampton, VA. The role focuses on intake, documentation accuracy, and coordination with clinicians to connect clients with appropriate treatment.

Qualifications include a Bachelors degree in Human Services with related experience, or an Associate degree with relevant experience, or three years of specialized work experience.

Qualifications

• Bachelor's degree in Human Services with six months of experience working with clinical documentation or Associate degree with one year of experience, or three years of specialized work experience related to the position.

Responsibilities

• Assist individuals with the Rapid Access intake process, including pre-registration, gathering histories, reviewing documentation, explaining program requirements, and scheduling appointments.
• Review and correct clinical documentation to help ensure compliance with program, licensing, accreditation, managed care, HIPAA, and 42 CFR Part 2 requirements.
• Work closely with clinical staff to maintain complete and accurate records and communicate documentation concerns requiring clinical review.
• Help clients overcome barriers to treatment by coordinating timely appointments, connecting them with the appropriate clinician, providing reminders, and following up after missed appointments.
• Contact clients and referral sources to help re-engage individuals in treatment and communicate documentation trends or concerns to clinical supervisors.

Skills

Clinical documentation experience

Education

Bachelors degree in Human Services

Associate degree in medical specialty or Human Services or related field

Three years of specialized work experience related to the position

Job description

Clinical Assistant - Rapid Access

Annual Salary: $37,799

Schedule: Monday-Friday | 7:30 AM - 4:00 PM

Help make it easier for individuals in our community to connect with the behavioral health services they need. Join the Hampton-Newport News Community Services Board as a Clinical Assistant with Rapid Access, our same-day entry point for mental health and substance use disorder services.

Rapid Access allows individuals to walk in without a scheduled intake appointment, complete registration and assessment requirements, and begin the process of connecting with appropriate treatment services. As a Clinical Assistant, you will help individuals navigate this process while supporting clinicians with accurate documentation, scheduling, and follow-up.

This is a great opportunity for someone with human services, behavioral health, medical office, or clinical documentation experience who enjoys helping people and working in a fast-paced environment.

What We're Looking For

Candidates must meet one of the following:

• Bachelor's degree in Human Services and six months of experience working with clinical documentation; OR
• Associate degree in a medical specialty, Human Services, Business, or related field and one year of experience working with clinical documentation; OR
• Three years of specialized work experience related to the position.

What You'll Do

• Assist individuals with the Rapid Access intake process, including pre-registration, gathering histories, reviewing documentation, explaining program requirements, and scheduling appointments.
• Review and correct clinical documentation to help ensure compliance with program, licensing, accreditation, managed care, HIPAA, and 42 CFR Part 2 requirements.
• Work closely with clinical staff to maintain complete and accurate records and communicate documentation concerns requiring clinical review.
• Help clients overcome barriers to treatment by coordinating timely appointments, connecting them with the appropriate clinician, providing reminders, and following up after missed appointments.
• Contact clients and referral sources to help re-engage individuals in treatment and communicate documentation trends or concerns to clinical supervisors.

Why Join H-NNCSB?

Since 1971, H-NNCSB has provided behavioral health services to residents of Hampton and Newport News, supporting individuals affected by mental illness, developmental disabilities, and substance use disorders.

Benefits include:

• Medical, Vision, and Life Insurance
• Virginia Retirement System (VRS)
• Annual and Sick Leave
• 11 paid Holidays
• Flexible Spending Account (FSA)
• Employee Discounts
• and more

Help Connect People to Care

Your organization, attention to detail, and ability to connect with people can help make someone's first step toward treatment a little easier.

The selected candidate must successfully pass a criminal history fingerprint background investigation, DMV record check, Child Registry search, drug screening test and employment reference checks.