Behavioral Health Rapid Access Assistant

Hampton-Newport News Community Services Board; Hampton (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

Hampton-Newport News Community Services Board seeks a Clinical Assistant for Rapid Access, the same-day entry point for behavioral health services in Hampton, VA. The role focuses on intake, documentation accuracy, and coordination with clinicians to connect clients with appropriate treatment.

Qualifications include a Bachelors degree in Human Services with related experience, or an Associate degree with relevant experience, or three years of specialized work experience.

Qualifications

• Bachelor's degree in Human Services with six months of experience working with clinical documentation or Associate degree with one year of experience, or three years of specialized work experience related to the position.

Responsibilities

• Assist individuals with the Rapid Access intake process, including pre-registration, gathering histories, reviewing documentation, explaining program requirements, and scheduling appointments.
• Review and correct clinical documentation to help ensure compliance with program, licensing, accreditation, managed care, HIPAA, and 42 CFR Part 2 requirements.
• Work closely with clinical staff to maintain complete and accurate records and communicate documentation concerns requiring clinical review.
• Help clients overcome barriers to treatment by coordinating timely appointments, connecting them with the appropriate clinician, providing reminders, and following up after missed appointments.
• Contact clients and referral sources to help re-engage individuals in treatment and communicate documentation trends or concerns to clinical supervisors.

Skills

Clinical documentation experience

Education

Bachelors degree in Human Services

Associate degree in medical specialty or Human Services or related field

Three years of specialized work experience related to the position

Job description

Hampton-Newport News Community Services Board seeks a Clinical Assistant for Rapid Access, the same-day entry point for behavioral health services in Hampton, VA. The role focuses on intake, documentation accuracy, and coordination with clinicians to connect clients with appropriate treatment.

Qualifications include a Bachelors degree in Human Services with related experience, or an Associate degree with relevant experience, or three years of specialized work experience.