Clinical Assistant/ CSR | Cardio North | Days | Full Time

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. seeks a Clinical Assistant to provide outstanding customer service and support in patient-facing duties. The role involves greeting patients, assisting in clinical and administrative tasks, and performing diagnostic testing under supervision.

The candidate will participate in care coordination and testing procedures as part of the medical team. The position requires clerical experience, ability to handle registrations, scheduling, and payments,

Qualifications

• 2-4 years clerical/customer service experience in a health care related industry preferred.
• 1 year experience with third party payors and computer data entry is preferred.

Responsibilities

• Assist with patient examination or treatments and diagnostic testing.
• Perform cashiering functions related to co-payments and patient payments.
• Document provider/patient interactions in the medical record under supervision.
• Observe and report patients’ signs or symptoms and participate in performance improvement projects.
• Assist with vital signs and medication reconciliation with a focus on customer service.
• Assist with test scoring, report communication, and venipuncture for lab draws.
• Direct messages to appropriate personnel and coordinate with other departments.
• Maintain patient scheduling and complete registration processes.

Skills

Customer service

Clerical experience

Data entry

Education

High School Diploma or GED

Tools

EMR systems

Job description

Overview

Job Duties

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. The Clinical Assistant will perform diagnostic testing under the supervision of the Physician/Extender.

Responsibilities

Essential Functions

• Assist with patient examination or treatments, perform diagnostic testing such as stress test, ABI’s, and EKG.
• Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• May perform scribe functions by documenting all provider /patient interactions in the medical record under the supervision and responsivity of a license’s clinician.
• Observe and report patients’ signs or symptoms; Participate in Performance Improvement projects; Participates as an active care team member in the coordination of patient care
• Assist with patient Vital signs/medication reconciliation: Provides a standard of excellent as it relates to customer

service for patients, staff members, and other customers.

• Assist with test scoring; Assist with report communication; Assist in venipuncture for lab draws
• Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.
• Maintains patient scheduling functions, and sets patient appointments through established guidelines. Interviews and completes the registration process for patients utilizing the specific service.
• Interviews and completes the registration process for patients utilizing the specific service.
• Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.
• All other duties as assigned
• Travel up to 25%

Qualifications

Experience Requirements

• 2-4 years Two - Four years Clerical/customer service experience -ideally
• in a health care related industry preferred
• 1 year One-year experience with third party payors and computer
• experience for in putting data and reviewing patient demographic material preferred

Education Requirements

High School Diploma or GED Equivalent required

Degree in medicine, with plans for a career in dental, medicine, advanced medical practice, pharmacy, chiropractor, physical and occupational therapy or

Required

other allied health fields. required

Basic Life Support (BLS) required at time of hire

UFJPI is an Equal Opportunity Employer and Drug Free Workplace