Clinical Assistant

Ottobock SE & Co. KGaA; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Generous Paid time off

Floating holidays

100% company-paid short & long-term disability

Job summary

Ottobock SE & Co. KGaA is seeking a Clinical Assistant in Atlanta, Georgia to support workflow efficiency within the clinic. This role includes managing clinical administration tasks, assisting with patient care needs, and collaborating with various teams for device procurement and delivery.

The ideal candidate will have solid communication skills, a focus on patient care, and experience in a healthcare setting. Join us to make a significant impact on patient care experiences.

Qualifications

• Proven communication skills for concise oral and written communications.
• Ability to listen and comprehend for effective clinical case management.
• Experience in customer service within healthcare or medical office.

Responsibilities

• Manage clinical administration tasks to keep cases on track.
• Support clinical staff in direct patient care needs.
• Collaborate with teams for insurance authorization processes.

Skills

Effective communication skills

Active listening and comprehension

Interpersonal skills

Strong computer skills

Teamwork

Hand skills and experience with tools

Organizational skills

Independence

Education

High School diploma or GED

Associate Degree preferred

Tools

EMR

MS Office

Job description

ProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. At ProCare, our patients aren’t just patients, they are family.In 2021, ProCare joined Ottobock Patient Care. Together, we help people maintain or regain their freedom of movement. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences.

We are seeking a Clinical Assistant in the midtown area to promote workflow efficiency in the clinic. The Clinical Assistant helps alleviate stop gaps between clinical and administrative teams. This includes light clinical/technical work and assisting with patient care clerical duties.

Duties & Responsibilities

• Manage clinical administration tasks in support of clinical staff to keep cases on track for delivery.
• Support clinical staff in direct patient care needs during appointments.
• Perform outcomes measures, medical history documentation and clinical notes annotation support for clinical staff.
• Pour casts and use tools to make adjustments/modifications to prosthetic test sockets and other devices as directed under the supervision of the clinical staff.
• Collaborate with Patient Care Coordinators in the daily management of the Work in Process (WIP), scheduling and patient intake/out take of documentation.
• Support the shipping and receiving process of products for device procurement and delivery.
• Collaborate with Verification, Authorization and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Maintain a clean office work environment including coordination of all office supplies.
• Meet work standards by following production, productivity, quality, and customer service standards established by the company.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Identify and create improvements to processes to promote efficiency and productivity.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with bloodborne and Occupational Safety and Health Administration (OSHA) requirements.
• Perform other duties and special projects as assigned.

Qualifications

• Effective communication skills for accurate, concise, and organized oral and written communication with personnel, referral sources, patients, and care givers.
• Active listening, reading and comprehension skills for completing daily tasks related to clinical case management.
• Good interpersonal skills and ability to build professional relationships
• Strong computer skills including but not limited to EMR, Outlook, MS Office suite of products
• Ability to work effectively as a team member.
• Hand skills and experience with tools.
• Effective organizational, time management, and planning skills.
• Ability to work independently.
• High School diploma or GED, Associate Degree preferred.
• Six months experience preferred in providing customer service in the following settings: sports rehab, fitness, healthcare, and medical office.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• DailyPay
• Generous Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability