Associate Technical Analyst

enGen; United States; Hybrid; USD 58,100 - 90,000; Full time

Job summary

enGen is looking for an Associate Technical Analyst who will play a vital role in the clinical application technology team. You'll be responsible for onboarding new applications, providing technical support, and managing the lifecycle of clinical technologies. Collaborating with various teams to ensure compliance and application reliability is crucial.

The ideal candidate holds a Bachelor’s degree in Business Administration or related fields, with skills in analytics and problem-solving. The position allows for office or remote work.

Qualifications

• Experience in Information Systems or Technology is required.
• Healthcare industry experience is preferred with Lean/Six Sigma understanding.

Responsibilities

• Assist in capturing capability needs and driving quality business solutions.
• Support technology development projects in various technology delivery lifecycle stages.
• Manage clinical applications and supporting infrastructure.

Skills

Basic Analytical Skills

Basic Problem-Solving

Basic Communication Skills

Education

Bachelor's degree in Business Administration, Business Management, Information Systems or related field

Master's degree in Business Administration, Business Management, Information Systems or related field

Tools

Information Technology Infrastructure Library (ITIL)

The Open Group Architecture Framework (TOGAF)

Six Sigma

Project Management Professional (PMP)

Job description

JOB SUMMARY

This Associate Technical Analyst position is a key member of the clinical application technology team, responsible for new application/technology onboarding, technical support, and lifecycle management of servers and applications that support clinical workflows across the organization. This role partners closely with operations, clinical stakeholders, vendors, and IT infrastructure teams to ensure highly available, secure, and compliant systems that directly enable patient care. Responsibilities include managing clinical applications and supporting infrastructure, ensuring system reliability, and alignment with enterprise IT standards. This role is critical for system upgrades, integrations, migrations, incident resolution, and continuous improvement of clinical technology platforms.

ESSENTIAL RESPONSIBILITIES

• Work with senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross‑functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g., testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and complete analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners, and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions, and providing accurate and concise documentation.
• Other duties as assigned or requested.

REQUIRED EXPERIENCE

• Information Systems or Technology

PREFERRED EXPERIENCE

• Lean/Six Sigma
• Health Insurance or Healthcare Industry

SKILLS

• Basic Analytical Skills
• Basic Problem‑Solving
• Basic Communication Skills

REQUIRED EDUCATION

• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field, or relevant experience and/or education as determined by the company in lieu of a bachelor’s degree.

SUBSTITUTIONS

• None

PREFERRED EDUCATION

• Master’s degree in Business Administration, Business Management, Information Systems or related field

LICENSES OR CERTIFICATIONS

REQUIRED

• None

PREFERRED

• Information Technology Infrastructure Library (ITIL)
• The Open Group Architecture Framework (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

TRAVEL REQUIREMENT

25% – 50%

PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS

• Position type: Office‑ or Remote‑based
• Teaches / trains others: Occasionally
• Travel from the office to various work sites or from site‑to‑site: Frequently
• Works primarily out‑of‑the office selling products/services (sales employees): Never
• Physical work site required: No
• Lifting up to 10 pounds: Constantly
• Lifting 10 to 25 pounds: Occasionally
• Lifting 25 to 50 pounds: Rarely

PAY RANGE

Minimum: $58,100.00 — Maximum: $90,000.00. Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential the Company may apply for certain locations based upon comparative markets.

CONFIDENTIALITY AND SECURITY REQUIREMENTS

As part of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. All employees must comply with the Health Insurance Portability and Accountability Act (HIPAA), the Company’s Privacy Policies and Procedures, and all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

EEO STATEMENT

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.