Clinical Administrative Coordinator - Remote

Maximus; Olympia (WA); À distance; USD 25 000 - 29 000; Plein temps

Avantages offerts par ce poste

Bonuses

Insurance coverage

401K plan

PTO & holidays

Wellness resources

Tuition reimbursement

Employee discounts

Professional development

Résumé du poste

Maximus is hiring a Clinical Administrative Coordinator for the Colorado HMA Review Program in a 100% remote role. You will manage inbound/outbound calls, emails, and voicemails, ensuring accurate updates across systems and supporting assessments and referrals.

The position emphasizes confidentiality, multitasking in a fast-paced environment, and delivering excellent customer service while handling documentation with precision.

Qualifications

• High school diploma, GED, or equivalent required.
• 0-2 years of relevant experience.
• 1-2 years in a call center or customer service role.
• Proficiency in Microsoft Office applications.
• Ability to navigate multiple systems and applications efficiently.

Responsabilités

• Research and resolve discrepancies with provider documents.
• Review information keyed into the system to verify data accuracy.
• Monitor data/image quality of scanned documents.
• Follow established policies and procedures for indexing and imaging.
• Maintain confidentiality and security of relevant information.

Connaissances

Microsoft Office

Call center experience

Customer service

multitask ability

Formation

High school diploma

Associate degree (Preferred)

Outils

Smartsheet

Excel

SharePoint

Description du poste

Maximus is hiring a Clinical Administrative Coordinator to support our Colorado HMA (Health Maintenance Activities) Review Program. This is a 100% remote position. We are looking for a detail‑oriented and highly organized professional to deliver essential administrative and client‑focused support. In this role, you will manage inbound and outbound calls, respond to voicemails and emails, and ensure accurate and timely updates to documentation across multiple systems. You will also manage assessments in assessment pro, referrals, assist with follow‑up activities, and ensure data entry is completed efficiently and accurately. This position requires strong communication skills, the ability to multitask in a fast‑paced environment, and a dedication to providing exceptional customer service while maintaining confidentiality and accuracy in all tasks.

Work Schedule: Monday through Friday, 8AM - 5PM MT, with Saturday coverage every 8-10 weeks

Why Maximus?

• Competitive Compensation - Bonuses based on performance included!

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.

• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

• Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion.

• Tuition Reimbursement - Invest in your ongoing education and development.

• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

• Professional Development Opportunities-Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Research and resolve discrepancies with provider documents.

• Review information keyed into the system to verify the accuracy of data.

• Monitor data/image quality of scanned documents.

• Follow established policies and procedures for index and imaging without deviation.

• Maintain confidentiality and security of relevant information.

Minimum Requirements

'- High school diploma, GED, or equivalent required.

• 0-2 years of relevant experience required.

'- Minimum 1-2 years of experience in a call center environment or in Customer service

• Proficiency in Microsoft Office applications

• Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently

• Strong ability to multitask and manage competing priorities effectively

Preferred Requirements

• Associate degree in Administration, Office Management, Organizational Leadership

• Experience in Customer service, or a related field

• Minimum 1-2 years of scheduling experience

• Proficiency in Smartsheet, excel, and SharePoint

• Prior experience handling inbound and outbound calls

• Strong critical-thinking and problem-solving skills

• Ability to remain adaptable and task-focused in a fast-paced environment

Home Office Requirements

• Maximus provides company-issued computer equipment

• Reliable high-speed internet service

• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

• Minimum 5 Mpbs upload speeds

• Private and secure workspace suitable for confidential work

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$18

Maximum Salary

$21