Clinical Administrative Assistant II

Cleveland Clinic; United States; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Cleveland Clinic Beachwood Family Health and Surgery Center is seeking a Clinical Administrative Assistant II to support medical staff and ensure a high-quality patient experience. The role blends in-office and remote work within a hybrid schedule, with opportunities to collaborate with physicians and nurses in obstetrics and gynecology.

Responsibilities include managing referrals, patient communications, clinic scheduling, and administrative tasks such as meeting minutes and travel

Qualifications

• High school diploma or GED is required.
• Three years of office experience in a professional setting or an associate’s degree with one year of experience.
• Experience using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• EPIC training must be completed within one year of hire.
• Completion of online Skills Assessment for demonstrated proficiency level.

Responsibilities

• Serve as the first point of contact for referrals and patient inquiries; triage as needed.
• Manage physician schedules and reconciling scheduling errors.
• Handle external medical records and enter images into the EPIC system.

Skills

Communication skills

Clerical skills

Organizational skills

Education

High school diploma or GED

Associate’s degree

Tools

Microsoft Office Suite

EPIC

Medical records system

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Clinical Administrative Assistant II

Location

Beachwood

Facility

Beachwood Family Health and Surgery Center

Department

Sub Specialty Womens Health-Obstetrics & Gynecology Institute

Job Code

B99911

Shift

Days

Schedule

8:00am-4:30am/7:30am-3:30pm

Job Details

Beachwood Family Health and Surgery Center continues to provide the excellent healthcare our patients have come to expect from Cleveland Clinic. At this facility, you will join a team of caregivers committed to serving the east side community with compassion, empathy and kindness. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Clinical Administrative Assistant, you will provide comprehensive support to medical staff, helping ensure efficient operations and a safe, high-quality patient experience. Responsibilities and patient interactions will vary based on the provider’s practice and the specific needs of infectious disease care. This role offers a valuable opportunity to collaborate with physicians, nurses, and staff while expanding your knowledge and contributing to the delivery of specialized, patient-centered care.

A caregiver in this position works a hybrid schedule Monday – Friday from 8:00 a.m. – 5:00 p.m. with two remote days and 3 in-office days.

A caregiver who excels in this role will:

Patient Facing

• Manage incoming correspondence for disbursement to the appropriate practice.
• Serve as the first point of contact for outside and internal referrals and patient/family inquiries, and triage appropriately.
• Manage external medical records, including initial and follow-up phone calls and entering images into the EPIC system.
• Effectively document and convey patient matters to appropriate medical professionals and initiate pending order and labs, etc.
• Manage physician clinic schedules, including slot management and reconciling scheduling errors.
• Collect insurance information, forward it to Patient Financial Advisors and follow-up as required.
• Assist patients with check‑in for virtual appointments.
• Initiate patient referral processes and monitor referrals for empaneled patients.
• Assist with messages and inbound calls.

Administrative

• Respond to provider’s emails and manage staff out‑of‑office arrangements.
• Respond to referral emails
• Schedule meetings, manage travel and reimbursement processes, and assist with recertification/licensing renewal.
• Offer IT assistance.
• Arrange and execute all department events and manage incoming mail.
• Take and transcribe meeting minutes.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED

• Three years of office experience in a professional setting or associate’s degree and one year of experience

• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point)
• Experience with Medical records
• EPIC training completion within one year of hire

• Completion of on-line Skills Assessment for demonstrated proficiency level.

• Demonstrate exceptional clerical, communication, and organizational skills.

Preferred qualifications for the ideal future caregiver include:

• Associate’s degree

• Typing proficiency with accuracy
• Healthcare experience

Physical Requirements:

• Ability to perform work in a stationary position for extended periods
• Ability to operate a computer and other office equipment
• Ability to travel throughout the hospital system
• Ability to communicate and exchange accurate information
• In some locations, the ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.