Clinical Admin Lead — Flexible Hours

Penn Medicine, University of Pennsylvania Health System; Voorhees Township (NJ); On-site; USD 26,000 - 41,000; Full time

Job summary

Penn Medicine is seeking a Senior Administrative Services Associate to support a busy academic clinical department. You will triage calls, schedule outpatient visits, procedures, and tests, handle authorizations and billing, and manage patient correspondence across the CPUP practice in Voorhees.

The role requires strong medical office experience, executive support or program development background, and patient service excellence in a healthcare setting.

Qualifications

• HS Diploma/GED required.
• 4+ years Medical office experience, or 4 years of customer service experience (required).
• Related clinical office experience required.
• Prior customer service or insurance verification experience in a healthcare setting preferred.
• A degree may be considered in lieu of some experience.
• Previous experience in an executive staff support or program development role (required).

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review.
• Ensures diagnostic testing and other evaluations are completed before visit; assists with schedule and pre-op processes.
• Coordinates and schedules cases with medical equipment reps as required.
• Completes medication authorizations and obtains prior authorizations for procedures.
• Handles patient correspondence, including myPennMedicine messages; manages multiple calendars and meetings.

Skills

Medical office experience

Customer service

Executive staff support

Program development

Education

High School Diploma or GED

Associate's/Bachelor's/Master's degree substitution

Tools

Epic

Qgenda

Electronic Health Records (EHR)

Job description

Penn Medicine is seeking a Senior Administrative Services Associate to support a busy academic clinical department. You will triage calls, schedule outpatient visits, procedures, and tests, handle authorizations and billing, and manage patient correspondence across the CPUP practice in Voorhees.

The role requires strong medical office experience, executive support or program development background, and patient service excellence in a healthcare setting.