Clinical Accounts Partner - Toxicology Solutions

Abbott; Kansas City (MO); On-site; USD 25,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Free education benefits (FreeU)

Tuition reimbursement

Career development

Job summary

Abbott in Kansas City, MO is seeking a Clinical Account Representative for the Toxicology division. This onsite role focuses on managing occupational health clinic partners and driving account growth through relationship building and timely issue resolution.

You will onboard new partners, educate clinics on eScreen products, review utilization data, and collaborate with cross-functional teams to support mutual business goals.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues or accounts simultaneously while maintaining accuracy and follow-through.
• Experience using Microsoft Office applications, including Excel for reporting and data management.

Responsibilities

• Manage a portfolio of contracted clinic partners and support revenue growth through ongoing account management and relationship building.
• Serve as the primary contact for clinic questions, operational issues, and service concerns, driving timely resolution.
• Support onboarding, implementation, and follow-up activities for new clinic partners in partnership with training and regional leadership teams.
• Review clinic utilization and performance data to identify trends, opportunities, and areas needing attention.
• Educate clinics on eScreen products and services while promoting adoption and increased utilization.
• Partner with quality, customer service, national accounts, occupational health, and clinic solutions teams to resolve escalated issues.
• Discuss clinic commitments and opportunities that support mutual business growth and customer satisfaction.
• Maintain accurate clinic demographic information and account records across multiple systems.
• Document customer interactions, outreach efforts, complaints, and resolutions within CRM platforms.
• Prepare recurring and ad hoc reports for clinic partners and internal stakeholders.
• Support special projects and territory initiatives as assigned.

Skills

Customer service

Account management

CRM platforms

Excel reporting

Phone & email communication

Education

Associate degree or equivalent

Bachelor’s degree in Business/Communications

Tools

CRM systems

Job description

Abbott in Kansas City, MO is seeking a Clinical Account Representative for the Toxicology division. This onsite role focuses on managing occupational health clinic partners and driving account growth through relationship building and timely issue resolution.

You will onboard new partners, educate clinics on eScreen products, review utilization data, and collaborate with cross-functional teams to support mutual business goals.