Clinical Account Partner: Toxicology & Clinic Relations

Abbott; Overland Park (KS); On-site; USD 25,000 - 51,000; Full time

Benefits offered by this job

Free medical coverage

Retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott seeks a Clinical Account Representative for the Toxicology division, based onsite in Overland Park, KS. You will manage clinic partners, drive revenue growth, and serve as the main point of contact for operational issues with education on eScreen products.

You will support onboarding, monitor utilization, and collaborate with cross-functional teams to resolve escalations, while maintaining accurate records across CRM systems.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues or accounts simultaneously while maintaining accuracy and follow-through.
• Experience using Microsoft Office applications, including Excel for reporting and data management.

Responsibilities

• Manage a portfolio of contracted clinic partners and support revenue growth through ongoing account management and relationship building.
• Serve as the primary contact for clinic questions, operational issues, and service concerns, driving timely resolution.
• Support onboarding, implementation, and follow-up activities for new clinic partners in partnership with training and regional leadership teams.
• Review clinic utilization and performance data to identify trends, opportunities, and areas needing attention.
• Educate clinics on eScreen products and services while promoting adoption and increased utilization.
• Partner with quality, customer service, national accounts, occupational health, and clinic solutions teams to resolve escalated issues.
• Discuss clinic commitments and opportunities that support mutual business growth and customer satisfaction.
• Maintain accurate clinic demographic information and account records across multiple systems.
• Document customer interactions, outreach efforts, complaints, and resolutions within CRM platforms.
• Prepare recurring and ad hoc reports for clinic partners and internal stakeholders.
• Support special projects and territory initiatives as assigned.

Skills

Customer service

Account management

Client services

Sales support

Customer success

Education

Associate degree or equivalent

Tools

Microsoft Office

Excel

Job description

Abbott seeks a Clinical Account Representative for the Toxicology division, based onsite in Overland Park, KS. You will manage clinic partners, drive revenue growth, and serve as the main point of contact for operational issues with education on eScreen products.

You will support onboarding, monitor utilization, and collaborate with cross-functional teams to resolve escalations, while maintaining accurate records across CRM systems.