Clinic Account Representative

2163 eScreen, Inc.; Overland Park (KS); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO

Excellent retirement plan with highem"

Tuition reimbursement and FreeU

Career development opportunities

Job summary

Abbott in Overland Park, KS, seeks a Clinical Account Representative for its Toxicology division. This onsite role manages clinic networks, builds customer relationships, and resolves issues across internal teams to ensure timely outcomes.

You will review data, promote eScreen solutions, and support onboarding and product launches while maintaining CRM records and driving clinic success.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues, requests, or accounts simultaneously while maintaining accuracy and follow-through.
• Proficiency using Microsoft Office applications, including Excel.
• Ability to organize, prioritize, and document customer interactions and issue resolution activities.

Responsibilities

• Manage a portfolio of clinic network partners and serve as a primary point of contact for account support and issue resolution.
• Build relationships with clinic customers to strengthen engagement and support territory revenue growth.
• Investigate and resolve account concerns, service issues, and escalations while coordinating with internal teams to drive timely resolution.
• Review utilization and productivity data to identify trends, opportunities, and areas requiring additional support.
• Promote eScreen products and services through consultative customer interactions and ongoing education.
• Partner with training and regional management teams to support clinic onboarding, implementation activities, and post-training follow-up.
• Support product launches by coordinating outreach, ensuring readiness, and monitoring adoption and utilization.
• Document account activity, outreach, complaints, and resolutions within CRM systems.
• Maintain accurate clinic demographic and account information across multiple systems and platforms.
• Collaborate with customer service, clinic solutions, occupational health, national accounts, and quality teams to support customer success.
• Generate recurring and ad hoc reports for leadership and clinic partners.
• Support special projects and operational initiatives within the clinic network as assigned.

Skills

Customer service

Account management

Phone & email support

CRM experience

Microsoft Excel

Education

Associate degree

Bachelor's degree (preferred)

Tools

Salesforce

Zendesk

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Description

Working at Abbott. At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Clinical Account Representative within our Toxicology division based out of Overland Park, KS and this is an onsite role. Our Toxicology business delivers occupational health and substance abuse screening solutions that help employers, laboratories, clinics, and government agencies make informed decisions while supporting safe and productive workplaces.

What You’ll Work On

• Manage a portfolio of clinic network partners and serve as a primary point of contact for account support and issue resolution.
• Build relationships with clinic customers to strengthen engagement and support territory revenue growth.
• Investigate and resolve account concerns, service issues, and escalations while coordinating with internal teams to drive timely resolution.
• Review utilization and productivity data to identify trends, opportunities, and areas requiring additional support.
• Promote eScreen products and services through consultative customer interactions and ongoing education.
• Partner with training and regional management teams to support clinic onboarding, implementation activities, and post-training follow-up.
• Support product launches by coordinating outreach, ensuring readiness, and monitoring adoption and utilization.
• Document account activity, outreach, complaints, and resolutions within CRM systems.
• Maintain accurate clinic demographic and account information across multiple systems and platforms.
• Collaborate with customer service, clinic solutions, occupational health, national accounts, and quality teams to support customer success.
• Generate recurring and ad hoc reports for leadership and clinic partners.
• Support special projects and operational initiatives within the clinic network as assigned.

Required Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues, requests, or accounts simultaneously while maintaining accuracy and follow-through.
• Proficiency using Microsoft Office applications, including Excel.
• Ability to organize, prioritize, and document customer interactions and issue resolution activities.

Preferred Qualifications

• Bachelor's degree in Business, Communications, or a related field.
• Experience supporting customers in healthcare, occupational health, diagnostics, laboratory services, or other regulated environments.
• Experience working with CRM platforms such as Salesforce and customer support systems such as Zendesk.
• Experience analyzing account activity, utilization, or performance data to identify opportunities and trends.
• Experience supporting customer onboarding, training coordination, or implementation activities.
• Familiarity with eScreen products, services, or occupational health testing programs.
• Experience managing escalations, service recovery situations, or cross-functional issue resolution.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.

The base pay for this position is $22.50 – $45.00/hour. In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: TOX ARDx Toxicology LOCATION: United States > Overland Park : 6300 Sprint Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: No MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Español: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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