Clinical Account Partner

Abbott; Kansas City (MO); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Job summary

Abbott is seeking a Clinical Account Representative in the Toxicology division, based in Kansas City, MO. This onsite role focuses on building and supporting relationships with occupational health clinic partners across a designated territory to drive engagement and growth.

You will resolve operational issues, manage escalations, and coordinate with internal teams to ensure timely solutions, while promoting eScreen products through ongoing education and training coordination.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues, requests, or accounts simultaneously while maintaining accuracy and follow-through.
• Proficiency using Microsoft Office applications, including Excel.
• Ability to organize, prioritize, and document customer interactions and issue resolution activities.

Responsibilities

• Manage a portfolio of clinic network partners and serve as a primary point of contact for account support and issue resolution.
• Build relationships with clinic customers to strengthen engagement and support territory revenue growth.
• Investigate and resolve account concerns, service issues, and escalations while coordinating with internal teams to drive timely resolution.
• Review utilization and productivity data to identify trends, opportunities, and areas requiring additional support.
• Promote eScreen products and services through consultative customer interactions and ongoing education.
• Partner with training and regional management teams to support clinic onboarding, implementation activities, and post-training follow-up.
• Support product launches by coordinating outreach, ensuring readiness, and monitoring adoption and utilization.
• Document account activity, outreach, complaints, and resolutions within CRM systems.
• Maintain accurate clinic demographic and account information across multiple systems and platforms.
• Collaborate with customer service, clinic solutions, occupational health, national accounts, and quality teams to support customer success.
• Generate recurring and ad hoc reports for leadership and clinic partners.
• Support special projects and operational initiatives within the clinic network as assigned.

Skills

Customer service

Account management

Phone & email communication

Relationship building

Issue resolution

Microsoft Excel

CRM usage

Education

Associate degree

Bachelor’s degree (preferred)

Tools

Salesforce

Zendesk

Excel

Job description

Abbott is seeking a Clinical Account Representative in the Toxicology division, based in Kansas City, MO. This onsite role focuses on building and supporting relationships with occupational health clinic partners across a designated territory to drive engagement and growth.

You will resolve operational issues, manage escalations, and coordinate with internal teams to ensure timely solutions, while promoting eScreen products through ongoing education and training coordination.