Clinical Account Advisor - Toxicology Solutions (Onsite)

Abbott; Overland Park (KS); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

Career development

Health coverage

Retirement plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott, in Overland Park, KS, seeks a Clinical Account Representative for its Toxicology division. This onsite role builds and supports relationships with occupational health clinic partners, driving engagement and expansion of the eScreen clinic network.

You will manage clinic contacts, resolve issues with internal teams, review utilization data, and support product launches and onboarding. Strong communication and CRM experience are essential.

Qualifications

• 2+ years of professional experience in customer-focused roles.
• Experience handling multiple customer issues and accounts simultaneously while maintaining accuracy and follow-through.
• Proficiency with Microsoft Office applications, including Excel.
• Experience communicating via phone and email.

Responsibilities

• Manage a portfolio of clinic network partners and serve as the main point of contact for account support and issue resolution.
• Build relationships with clinic customers to strengthen engagement and support territory revenue growth.
• Investigate and resolve account concerns, service issues, and escalations while coordinating with internal teams to drive timely resolution.
• Review utilization and productivity data to identify trends, opportunities, and areas requiring additional support.
• Promote eScreen products and services through consultative customer interactions and ongoing education.
• Partner with training and regional management teams to support clinic onboarding, implementation activities, and post-training follow-up.
• Support product launches by coordinating outreach, ensuring readiness, and monitoring adoption and utilization.
• Document account activity, outreach, complaints, and resolutions within CRM systems.
• Maintain accurate clinic demographic and account information across multiple systems and platforms.
• Collaborate with customer service, clinic solutions, occupational health, national accounts, and quality teams to support customer success.
• Generate recurring and ad hoc reports for leadership and clinic partners.
• Support special projects and operational initiatives within the clinic network as assigned.

Skills

Customer service

Account management

Client services

Sales support

Customer success

Communication

Organizational skills

Education

Associate degree

Bachelor's degree (Business/Communications)

Tools

Salesforce

Zendesk

Job description

Abbott, in Overland Park, KS, seeks a Clinical Account Representative for its Toxicology division. This onsite role builds and supports relationships with occupational health clinic partners, driving engagement and expansion of the eScreen clinic network.

You will manage clinic contacts, resolve issues with internal teams, review utilization data, and support product launches and onboarding. Strong communication and CRM experience are essential.