Clinical Account Manager, Toxicology Solutions

Abbott; Overland Park (KS); On-site; USD 31,000 - 62,000; Full time

Benefits offered by this job

HIP PPO medical plan

Excellent retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott in Overland Park, KS is seeking a Clinical Account Representative in the Toxicology division to manage a network of occupational health clinic partners onsite. You will be the primary contact for account support, drive engagement, resolve issues, and support growth within the eScreen clinic network.

This role emphasizes relationship building, data review, and collaboration with cross-functional teams to ensure timely resolutions and successful product adoption.

Qualifications

• Associate degree or equivalent combination of education and experience.
• 2+ years of professional experience in customer service, account management, client services, sales support, or customer success.
• Experience managing customer relationships through phone and email communication.
• Experience handling multiple customer issues, requests, or accounts simultaneously while maintaining accuracy and follow-through.
• Proficiency using Microsoft Office applications, including Excel.
• Ability to organize, prioritize, and document customer interactions and issue resolution activities.

Responsibilities

• Manage a portfolio of clinic network partners and serve as a primary point of contact for account support and issue resolution.
• Build relationships with clinic customers to strengthen engagement and support territory revenue growth.
• Investigate and resolve account concerns, service issues, and escalations while coordinating with internal teams to drive timely resolution.
• Review utilization and productivity data to identify trends, opportunities, and areas requiring additional support.
• Promote eScreen products and services through consultative customer interactions and ongoing education.
• Partner with training and regional management teams to support clinic onboarding, implementation activities, and post-training follow-up.
• Support product launches by coordinating outreach, ensuring readiness, and monitoring adoption and utilization.
• Document account activity, outreach, complaints, and resolutions within CRM systems.
• Maintain accurate clinic demographic and account information across multiple systems and platforms.
• Collaborate with customer service, clinic solutions, occupational health, national accounts, and quality teams to support customer success.
• Generate recurring and ad hoc reports for leadership and clinic partners.
• Support special projects and operational initiatives within the clinic network as assigned.

Skills

Customer service

Account management

Phone & email communication

Excel

Education

Associate degree

Tools

Salesforce

Zendesk

CRM systems

Microsoft Excel

Job description

Abbott in Overland Park, KS is seeking a Clinical Account Representative in the Toxicology division to manage a network of occupational health clinic partners onsite. You will be the primary contact for account support, drive engagement, resolve issues, and support growth within the eScreen clinic network.

This role emphasizes relationship building, data review, and collaboration with cross-functional teams to ensure timely resolutions and successful product adoption.