Clinic Visit Experience Navigator

Fairview Health Services; Edina (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairview Health Services in Edina, MN is hiring an In Clinic Visit Facilitator to support the Surgical Specialties Care team. This full-time role (80 hours per two weeks) handles patient preparation, data gathering for the medical record, room readiness, and coordination of follow-ups.

The position emphasizes patient communication, accurate documentation, and teamwork within a busy clinic setting. Prior healthcare exposure and Epic knowledge are beneficial.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smart devices).
• Preferred: current nursing/medical/social work/psychology/pharmacy student.
• Completion of Nursing Assistant, EMT, Health Unit Coordinator programs can be a plus.
• Familiarity with Epic Health Records.

Responsibilities

• Prepare patients for appointments and collect/record medical information.
• Assist in the rooming process and vitals collection.
• Prepare exam rooms and stock supplies.
• Support patient connection to providers and ensure a positive experience.
• Assist with scheduling follow-ups and wrap-up after visits.
• Communicate effectively with patients, providers, and health professionals.

Skills

Customer service

Tech savvy

Education

Nursing/Medical/Health field student

Nursing Assistant/Emergency Medical Technician/Health Unit Coordinator program

Tools

Epic Health Records

Job description

Fairview Health Services in Edina, MN is hiring an In Clinic Visit Facilitator to support the Surgical Specialties Care team. This full-time role (80 hours per two weeks) handles patient preparation, data gathering for the medical record, room readiness, and coordination of follow-ups.

The position emphasizes patient communication, accurate documentation, and teamwork within a busy clinic setting. Prior healthcare exposure and Epic knowledge are beneficial.