Clinic Success Manager

HealCommunity, Inc.; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

HealCommunity, Inc. is hiring to manage clinic partnerships and ensure their success. You will own onboarding, build credibility with clinics, and train staff, while collaborating with Sales and CS to improve operations.

Ideal candidates bring project management and relationship skills in healthcare, thriving in a fast-paced startup and delivering results with attention to detail.

Qualifications

• Experience in project management and relationship management within healthcare settings.
• Ability to thrive in a fast-paced startup environment.
• Detail-oriented and outgoing personality.

Responsibilities

• Follow a step-by-step onboarding process for each clinic with high attention to detail.
• Establish credibility and authenticity with each clinic.
• Identifying and training key clinic staff in their partnership role.
• Act as a patient advocate liaison between the clinic and HealCommunity ™.
• Assess coaching efficacy, and work cross functionally to develop systems to improve operational efficiency to support Account Executive and CSM roles.
• Hit milestones and deadlines with extreme accuracy.
• Support the sales team if required to close clinic partnerships.
• Nurture relationship and support the clinics’ needs.

Job description

HealCommunity ™ is hiring! Our success as a company is the success of our clinics and their patients. This role is so important as this person will build, nurture and manage the clinic relationship to ensure their overall success. We pride ourselves on our people and how we bring our company culture into the external relationships we hold with our clinic partners. This role is best suited for someone with project management experience + relationship management experience. Ideally, you would also have experience in healthcare to understand the nuances of working with busy clinics.

Responsibilities

• Follow a step-by-step onboarding process for each clinic with high attention to detail
• Establish credibility and authenticity with each clinic
• Identifying and training key clinic staff in their partnership role
• Act as a patient advocate liaison between the clinic and HealCommunity ™
• Assess coaching efficacy, and work cross functionally to develop systems to improve operational efficiency to support Account Executive and CSM roles.
• Hit milestones and deadlines with extreme accuracy
• Support the sales team if required to close clinic partnerships
• Nurture relationship and support the clinics’ needs

Who you are

• You are agile and thrive in a fast-paced startup environment
• Passionate about health coaching and changing people's lives through healthcare transformation
• Extremely detail oriented
• Outgoing personality