Clinic Success Manager

HealCommunity; Folsom (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

HealCommunity is looking for a dedicated individual to manage clinic relationships as part of its mission to enhance healthcare through virtual health coaching. You will be responsible for onboarding clinics, training staff, and acting as a patient advocacy liaison. The ideal candidate thrives in a fast-paced environment and is detail-oriented.

With 3-5 years of project and relationship management experience, you will play a vital role in supporting our mission. Join us in transforming healthcare!

Qualifications

• 3-5 years of project management experience.
• 3-5 years of relationship management experience.
• Excellent written and verbal communication skills.
• Ability to multitask, organize, and prioritize work.

Responsibilities

• Onboard clinics and train staff effectively.
• Serve as a patient advocate and liaison.
• Assess coaching efficacy for operational improvement.
• Nurture relationships and support clinic needs.

Skills

Project management

Relationship management

Verbal communication

Written communication

Organizational skills

Detail-oriented

Holistic health knowledge

Job description

HealCommunity™ is a rapidly growing, purpose‑driven startup focused on bridging the gap between the healthcare system and positive behavior change through virtual health coaching groups prescribed by doctors, billed to insurance, and rooted in root‑cause methodology.

Job Description

This role is to build, nurture, and manage clinic relationships to ensure their success. It involves onboarding clinics, training staff, acting as a patient advocacy liaison, assessing coaching efficacy, and supporting the sales and account teams.

Responsibilities

• Follow a step‑by‑step onboarding process for each clinic with high attention to detail
• Establish credibility and authenticity with each clinic
• Identify and train key clinic staff in their partnership role
• Act as a patient advocate liaison between the clinic and HealCommunity™
• Assess coaching efficacy, and work cross‑functionally to develop systems to improve operational efficiency to support Account Executive and CSM roles
• Hit milestones and deadlines with extreme accuracy
• Support the sales team if required to close clinic partnerships
• Nurture relationship and support the clinics’ needs

Who you are

• You are agile, thrive in a fast‑paced startup environment, and have an outgoing personality
• Passionate about health coaching and changing people's lives through healthcare transformation
• Extremely detail‑oriented
• Loves hitting targets and reporting analytics of projects
• Has general knowledge of holistic health
• Is a team player who contributes to a healthy, respectful, and fun workplace

Qualifications

• 3‑5 years project management experience
• 3‑5 years of relationship management experience
• Healthcare experience is a plus
• Excellent written and verbal communication skills
• Ability to multitask, organize, and prioritize work
• Computer and technology savvy

Additional Information

All your information will be kept confidential according to EEO guidelines.