Clinic Site Manager

Northern Valley Indian Health; Woodland (CA); On-site; USD 83,000 - 110,000; Full time

Job summary

Northern Valley Indian Health is seeking a Clinic Site Manager to lead daily clinic operations at the Woodland site under the Regional Operations Manager. The role requires coordinating clinical programs, directing staff, and ensuring high-quality patient care while maintaining compliance with HIPAA and regulatory standards.

The ideal candidate will supervise staff, optimize workflow, and collaborate across disciplines to deliver excellent service.

Qualifications

• 4+ years in health care with 2+ years leadership.
• High school diploma or GED; associate degree preferred.
• Demonstrated ability to lead, supervise and coach staff.
• Ability to adhere to policies, procedures and HIPAA rules.
• Excellent written and verbal communication skills.
• Capable of managing complex schedules and operations.

Responsibilities

• Ensure effective staff utilization to meet staffing and workload requirements.
• Coordinate staff orientation and ongoing education.
• Supervise staff, conduct evaluations, and motivate the team.
• Manage patient care schedules and access to services.
• Maintain HIPAA compliance and risk management practices.
• Lead quality improvement initiatives across clinic operations.
• Coordinate facility maintenance and transportation tasks.
• Other duties as assigned.

Skills

Leadership

Staff supervision

Customer service

Communication

Policy adherence

HIPAA compliance

Emergency handling

Multitasking

Problem solving

Education

High school or GED

Associate degree (preferred)

Job description

At Northern Valley Indian Health, our message has always been clear. YourHealth Is Our Mission.

At NVIH we have a culture based around prioritizing the health andwell-being of not just our patients and community members but ouremployees as well. From comprehensive insurance coverage, extensive paidtime off, and numerous supplemental benefits, NVIH has consistentlyshown employees how we value their personal and professional well-being. We are a growing organization but will always remain firm in ourcommitment to employee health and well-being. We understand thatchoosing your next employer is an important decision and you may needmore information; if so please give our recruiting team a call at (530)-433-2600 (extension 1100).

• Salary : $83,000.00 USD Annually - $110,000.00 USD Annually

Job Description

POSITION SUMMARY: Under general supervision from the Regional Operations Manager, the Clinic Site Manager has the overall responsibility for the entire operations of the clinic coordinate clinic operations and clinical program activities on a day-to-day basis at the assigned clinic site. This position requires a high degree of leadership and the ability to collaborate between disciplines or departments.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

• Ensures effective staff utilization to meet staffing and workload requirements and supports the delivery of quality patient care and services; consults with the Operations Manager/Compliance Officer to develop staffing plans.
• Coordinates, directs, and provides patient care orientation and ongoing education for staff.
• Supervise staff to ensure performance expectations are met; coach/counsel, develops employee improvement plans; performs periodic and annual staff evaluations, inspire and motivate staff to provide highest level of customer service and work as a cohesive and productive team. Collaborates with Human Resource staff to recruit and hire new subordinates.
• Stays current with the eligibility requirements and alternate resources for new and ongoing patients; provides up-to-date training for staff on eligibility requirements and alternate resources.
• Participates in continuing education to improve skills and abilities and stay abreast of current technologies/practices.
• Responsible for management of medical & dental provider patient care schedules.
• Primary contact for grievances from patients and staff for day-to-day operating concerns.
• Exhibits a high degree of courtesy, tact, and poise when interacting with patients, employees, and other healthcare professionals.
• Manages quality improvement initiatives for areas of responsibility to ensure clinic is operating effectively and efficiently.
• Applies and promotes safety principles as identified by established policy.
• Ensures compliance with HIPAA, federal, state, and local laws and regulations supporting patient confidentiality and risk management processes per NVIH policy.
• Coordinate and collaborate with Maintenance Department the management of facility maintenance and landscaping tasks.
• Manages transportation calendar and coordinates needed services with Transportation staff following NVIH Transportation Policy.
• Other duties as assigned.

All NVIH employees are expected to:

• Provide the highest possible level of service to internal and external customers as well as patients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices;
• Abide by current NVIH’s policies and procedures.

Experience and Skills

REQUIRED QUALIFICATIONS: The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

• Four (4) years of related health care industry experience with a minimum of two (2) years leadership experience managing staff.
• High school diploma or GED; Associate degree or equivalent education preferred.
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Exhibit empathy and customer service to diffuse and manage conflict within the team and with patients or their representatives.
• Ability to understand and adhere to established policies, procedures, protocols, and the ability to make timely and sound decisions.
• Ability to operate with proficiency, the computer packages in use at NVIH.
• Leadership skills and experience in supervising, coaching, counseling and managing performance of support staff
• Demonstrated proficiency in supervising and motivating subordinates.
• Ability to appropriately and effectively delegate job duties to subordinates.
• Commitment to excellence, high standards, and strong interpersonal skills.
• Excellent written and oral communication skills, including the ability to engage in public speaking.
• Strong organizational problem-solving and analytical skills with acute attention to detail and ability to multi-task.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player.
• Reliable transportation.

Native Preference: Northern Valley Indian Health provides Native Preference in hiring practices for qualified Native applicants, in accordance with its policy. NVIH is also an Equal Opportunity and At Will Employer.

Northern Valley Indian Health is required to collect and maintain summary information on the gender, ethnic background, and veteran status of applicants. Providing the requested information is VOLUNTARY and will have no bearing on your consideration for employment at NVIH. This information is confidential and will be used for statistical purposes only.

Gender

• Male
• Female
• I Decline To Answer

Ethnicity

• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
• American Indian or Alaskan Native (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

• Yes, I Have A Disability, Or Have A History/Record Of Having A Disability
• No, I Don't Have A Disability, Or A History/Record Of Having A Disability
• I don't wish to answer

• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran
• I decline to disclose my Veteran status

Northern Valley Indian Health (NVIH), under the Indian Preference Act (Title 25, U.S. Code Sections 472 & 473), provides preference in filling vacancies to Native American applicants. In other than the preceding, NVIH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, NVIH prohibits discrimination on the basis of creed, sexual orientation, gender identity, marital status, or presence of a physical, mental, or sensory disability, in accordance with applicable state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.