Clinic Service Representative

Henry Ford Health; Jackson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Jackson, MI is seeking a Clinic Service Representative to be the first point of contact for patients, handling check-in, registrations, insurance verification, and financial discussions. You’ll support clinic operations in a fast-paced setting, delivering friendly service to patients, visitors and staff, and helping ensure a smooth check-out.

This role emphasizes teamwork, accuracy, and compassionate communication in a community-focused hospital.

Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with diverse populations.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support clinic operations by maintaining strong organizational skills and attention to detail.

Skills

Strong interpersonal skills

Basic computer skills

Customer service mindset

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About The Department

Join our dedicated team at Henry Ford Health¿s Jackson hospital campus, a cornerstone of care in mid-Michigan. Surrounded by the natural beauty of lakes and parks, our clinic provides high-quality, compassionate care in a close-knit community setting. We pride ourselves on being a trusted partner in health, offering a welcoming atmosphere and affordable living for both our patients and staff. Here, you¿ll have the opportunity to make a meaningful impact in a supportive, team-oriented environment.

Role Overview

As a Clinic Service Representative, you’ll be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You’ll support clinic operations by managing patient registration, insurance verification, and financial discussions, while contributing to a culture of service excellence. Your role is vital in creating a welcoming and efficient environment for patients, medical staff, and visitors.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support clinic operations by maintaining strong organizational skills and attention to detail.

What You Will Need

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and extensively utilize computer information systems.
• Strong interpersonal skills for effective communication with diverse populations.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and able to work within a team setting.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with detailed information.

What We Offer

At Henry Ford Health, you’ll find opportunities for career growth, collaboration with passionate professionals, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a difference in healthcare.