Clinic Service Representative- Emergency Department

Henry Ford Health; Grosse Pointe Farms (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Henry Ford Health's Emergency Department is seeking a Clinic Service Representative to support patient registration and ED operations. This part-time role involves front-desk check-in/out, insurance verification, and cash collections, all while delivering excellent service to patients and visitors.

The ideal candidate will have a high school diploma, strong interpersonal and multitasking abilities, and comfort working in a fast-paced environment with diverse populations.

Qualifications

• High School Diploma or equivalent; proficient with computer information systems.
• Strong interpersonal skills to interact with patients, visitors, medical staff and other personnel.
• Ability to work in a fast-paced environment with frequent interruptions.
• Detail-oriented with strong organizational and multitasking abilities.

Responsibilities

• Register patients, greet and assist with check-in and check-out.
• Handle preregistration, insurance verification and cash collections.
• Reconcile charts and assist with patient discharge.
• Collaborate with diverse patient and staff groups to meet needs.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High School Diploma or equivalent

Job description

Clinic Service Representative- Emergency Department

• Part-time

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Department: Emergency Department

Schedule: Part Time

Shift: Rotating

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.