Clinic Scheduling Specialist: Onsite Training to Remote

Nationwide-Children; Blendon Corner (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH is seeking a Central Scheduling Representative responsible for scheduling outpatient services and pre-registering patients with accurate demographics, insurance and physician information. The role includes coordinating appointment changes, screening registrations for eligibility, and assisting with financial and training needs.

The position requires a high school diploma with associates degree preferred, strong customer service and communication

Qualifications

• High school graduate required; associates degree preferred.
• Ability to understand and communicate medical information.
• Experience in customer service and scheduling is needed.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Schedules patients for designated outpatient services and coordinates changes in appointments through canceling or re-scheduling.
• Works referral lists and contacts patients for appointments.
• Collaborates and communicates with departments and physicians whose services are scheduled.
• Interviews and registers designated patients in the computer system; pre-registers patients scheduled for less than 30 days.
• Obtains demographics, insurances, and physician information during registration.
• Screens registrations to ensure insurance eligibility and pre-certification and that physician referral requirements are met.
• Assists in identifying self-pay patients and refers them to financial assistance, instructing on requirements.
• Assists in the training and development of new employees.

Skills

Customer Service

Scheduling

Data Entry

Communication

Medical Terminology

Bilingual Abilities

Education

High School Diploma

Associates Degree (preferred)

Tools

Outlook

Word

Excel

Job description

Nationwide Children's Hospital in Columbus, OH is seeking a Central Scheduling Representative responsible for scheduling outpatient services and pre-registering patients with accurate demographics, insurance and physician information. The role includes coordinating appointment changes, screening registrations for eligibility, and assisting with financial and training needs.

The position requires a high school diploma with associates degree preferred, strong customer service and communication