Clinic Scheduling & Patient Services Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago, IL, is seeking an Administrative Clerk to perform frontline clinic duties and patient communications. The role supports reception, HIM processes, and basic office tasks within the Int Med Hematology-O department.

Responsibilities include handling mail, scheduling, EPIC usage, and assisting with patient releases while maintaining confidentiality and accuracy throughout daily operations.

Qualifications

• High school diploma required.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy in admin tasks.
• Ability to use EPIC scheduling and manage calls and messages.
• Willingness to travel to offsite locations as needed.

Responsibilities

• Performs clinic office duties: mail, faxes, filing and supply stocking.
• Accesses EPIC to retrieve referrals and documentation; assist with releases.
• Maintain and retrieve medical records per HIM and office protocol.
• Handle patient calls, take concise messages for clinical staff.
• Schedule, cancel or reschedule appointments; send reminders as policy.
• Transfer patients to pre-registration for insurance verification; disseminate letters.

Skills

Customer service

Interpersonal skills

Attention to detail

Office communication

Multitasking

Medical office experience

Education

High school diploma

Tools

EPIC scheduling

Job description

Rush University Medical Center in Chicago, IL, is seeking an Administrative Clerk to perform frontline clinic duties and patient communications. The role supports reception, HIM processes, and basic office tasks within the Int Med Hematology-O department.

Responsibilities include handling mail, scheduling, EPIC usage, and assisting with patient releases while maintaining confidentiality and accuracy throughout daily operations.