Patient Services Clinic Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago seeks a full-time administrative assistant to support the Rush Medical Group clinic operations. You will handle incoming calls, patient reception, scheduling, and basic HIM tasks using EPIC, ensuring confidentiality and accuracy in all patient information.

Ideal candidates have a high school diploma, strong customer service, precise data entry, and the ability to work a full shift in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Basic computer skills and familiarity with office software.
• Strong attention to detail and accuracy in data handling.
• Excellent customer service and interpersonal communication.
• Ability to handle sensitive patient information confidentially.
• Experience with EPIC scheduling is a plus.
• Ability to sit for extended periods and remain professional under pressure.

Responsibilities

• Performs a variety of clinic office duties including answering phones, patient and visitor reception, and HIM responsibilities.
• Accesses EPIC to retrieve referrals, orders and documentation; assists with Release of Information requests.
• Maintains and retrieves patient records per HIM and office protocol.
• Addresses patient calls clearly and courteously; leaves precise messages for clinical staff.
• Schedules, cancels and reschedules patient appointments; sends reminders as per policy.
• Transfers patients to pre-registration for insurance verification as needed.
• Prepares and disseminates patient letters and other EPIC-generated correspondence.
• Works collaboratively as part of the medical practice team and handles additional duties as assigned.

Skills

Attention to detail

Customer service

Interpersonal skills

Basic computer knowledge

Education

High school diploma

Tools

EPIC

Job description

Rush University Medical Center in Chicago seeks a full-time administrative assistant to support the Rush Medical Group clinic operations. You will handle incoming calls, patient reception, scheduling, and basic HIM tasks using EPIC, ensuring confidentiality and accuracy in all patient information.

Ideal candidates have a high school diploma, strong customer service, precise data entry, and the ability to work a full shift in a fast-paced environment.