Clinic Scheduling Operations Coordinator

Medical University of South Carolina; Charleston, Northern (SC, KY); Hybrid; USD 55,222,000 - 93,864,000; Full time

Job summary

Medical University of South Carolina invites applications for an experienced scheduling operations role in Charleston. The position emphasizes accuracy in clinic scheduling, template management, data reporting, and system integrity across QGenda and Epic platforms.

The successful candidate will collaborate with Patient Access, Central Scheduling, and faculty to resolve issues and implement improvements while maintaining high standards of patient service and operational efficiency.

Qualifications

• Minimum requirements include a high school diploma and four years of relevant experience in business management, public administration or administrative services; or a bachelor's degree and two years experience in business management, public administration or administrative services.
• Proficiency with scheduling systems and data reporting tools is expected.
• Ability to review, interpret, and resolve scheduling and operational issues with stakeholders.

Responsibilities

• Manage Clinic Scheduling Operations: review, assess, and approve daily clinic cancellations in QGenda with accuracy and timeliness.
• Maintain Accurate Scheduling Systems: update QGenda and Epic schedules daily to reflect changes and templates.
• Coordinate Patient Scheduling Activities: partner with Patient Access and Central Scheduling to resolve scheduling issues and ensure timely patient outreach.
• Provide QGenda Training and Support: train faculty and staff on QGenda usage and scheduling workflows.
• Generate and Analyze Operational Reports: track aging encounters and produce reports using Fabric, Power BI, Excel, Epic, and QGenda.
• Collaborate Across Departments: maintain relationships with providers, staff, Patient Access, Central Scheduling, and template builders.
• Provide Administrative Support: assist manager with email, meetings, and documentation as needed.

Skills

Scheduling operations

Communication

Analytical thinking

Collaboration

Attention to detail

Education

High school diploma + 4 years relevant experience

Bachelor's degree + 2 years experience

Tools

QGenda

Epic

Fabric

Power BI

Excel

Job description

Medical University of South Carolina invites applications for an experienced scheduling operations role in Charleston. The position emphasizes accuracy in clinic scheduling, template management, data reporting, and system integrity across QGenda and Epic platforms.

The successful candidate will collaborate with Patient Access, Central Scheduling, and faculty to resolve issues and implement improvements while maintaining high standards of patient service and operational efficiency.