Registration Clerk - Counseling Care

Beloit Health System; Beloit (WI); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Beloit Health System is seeking a Registration Clerk for our Counseling Care Team. The role involves handling patient check-ins, scheduling, and telephone duties in a fast-paced environment on the 1st shift.

Applicants should have a High School diploma, strong customer service skills, and proficiency with MS Office. HIPAA compliance and excellent communication are essential for success in this position.

Qualifications

• High School diploma or equivalent required.
• Experience in working directly with the public in a service industry is strongly preferred.
• Strong computer skills (including MS Office and Word).
• Proficient typing skills.
• Ability to maintain accuracy while working on multiple tasks in a fast-paced environment under low supervision.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance.
• Exceptional organization and time management skills
• Reporting Relationship: Department Manager.

Responsibilities

• Answers incoming telephone calls in a prompt, courteous manner and records scheduling details.
• Checks in patients, updates demographic information, verifies insurance, copayments, and scans insurance cards.
• Schedules appointments and takes telephone messages.
• Checks patients out after visits and schedules follow-up appointments as needed.
• Sets up information on the system for new patient accounts.
• Maintains HIPAA confidentiality and handles patient data securely.
• Demonstrates accuracy and efficiency with computer software for the position.

Skills

Customer service

Verbal communication

Written communication

HIPAA compliance

Time management

Organization

Education

High School diploma or equivalent

Tools

MS Office

Microsoft Word

Job description

Beloit Health System is looking to add a Registration Clerkto our Counseling Care Team!

• Shift: 1st
• Schedule: 8 am - 5:30 pm
• Hours per week:40
• Benefits Status: Eligible
• Department:Counseling Care

The Registration Clerk answers incoming telephone calls, checks in patients as they arrive, schedules appointment and takes telephone messages.

• Answers incoming phone lines in a prompt, courteous manner. Accurately records pertinent information when scheduling appointments and taking phone messages.
• Completely and accurately implements check-in process to include guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card. Verifies that signature of NPP is on file, if not has patient sign form and updates on system.
• Checks patient out after completion of visit. Schedules any necessary follow-up appointments.
• Sets up information on system for new patient accounts.
• Follows instructions regarding patient account status to determine delinquent accounts and alerts appropriate personnel at time appointment is scheduled.
• Collects patient payments accurately (includes cash, check, debit and credit card payments), enters payments into computer system and prints receipt.
• Executes changes when indicated on patient data within the computer system, i.e., address, phone number, etc.
• Demonstrates ability to perform functions accurately and efficiently with computer software application appropriate to position

Job Requirements

• High School diploma or equivalent required.
• Experience in working directly with the public in a service industry is strongly preferred.
• Strong computer skills (including MS Office and Word)
• Proficient typing skills.
• Ability to maintain accuracy while working on multiple tasks in a fast-paced environment under low supervision.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance.
• Exceptional organization and time management skills
• Reporting Relationship: Department Manager.