Receptionist - Clinic

Beloit Health System; Beloit (WI); On-site; USD 16,531 - 22,041; Part time

Job summary

Beloit Health System is seeking a friendly Receptionist for Beloit Clinic Registration. The role handles front-desk duties, phone coverage, patient check-in/out, and scheduling, supporting physicians and staff in a fast-paced clinic environment.

Responsibilities include accurate data entry, insurance verification, payments, and updating patient information. This part-time position requires strong communication and multitasking, with a focus on patient experience and smooth clinic operations.

Qualifications

• High school diploma or equivalent required.
• Medical terminology knowledge or clinic reception experience preferred.
• Excellent organizational and verbal communication skills with patients and staff.
• Ability to work with a diverse patient population and multi-task in a fast-paced environment.
• Proficiency with computer systems for scheduling, check-in/out, and payments.

Responsibilities

• Answer incoming phone lines promptly and courteously; record scheduling information accurately.
• Check in patients, verify demographics, insurance entry and verification, collect copayments, and direct to waiting area.
• Check signature on file; obtain it if missing and update in the system.
• Check out patients after visits and schedule follow-up appointments as needed.
• Schedule appointments per physician guidelines and accommodate patient needs.
• Participate in opening/closing duties and rotate Saturday schedule.
• Set up new patient accounts in the system.
• Monitor patient accounts, flag delinquent items, and alert required staff during scheduling.
• Process patient payments and print receipts; handle various payment methods.
• Direct billing or insurance questions to the appropriate department; assist as needed.
• Assist physicians with work-ins, cancellations, rescheduling, or confirmations per nursing guidance.
• Meet productivity benchmarks and maintain accurate patient data updates.
• Update doctor schedules when changes occur and communicate to patients.
• Prepare desk for the next day with closing tasks and organized workspace.
• Direct dissatisfied customers to Clinic Manager Patient Relations/Reception as needed.
• Demonstrate accuracy and efficiency using the clinic's computer software.

Skills

Phone etiquette

Medical terminology

Reception experience

Data entry

Education

High School diploma or equivalent

Job description

Beloit Health System is looking to add a Receptionist to our Team!

• Shift: 1st
• Hours per week: 12
• Schedule: 8a - 12p
• Benefits Status: Not Eligible
• Department: Beloit Clinic Registration

The Receptionist answers incoming telephone calls, checks in patients as they arrive, schedules appointments, takes telephone messages for Immediate Care.

• Answers incoming phone lines in a prompt, courteous manner. Accurately records pertinent information when scheduling appointments and taking phone messages.
• Completely and accurately implements check-in process to include guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card. Directs patient to correct waiting area. Verifies that signature of NPP is on file, if not has patient sign form and updates on system.
• Checks patient out after completion of physician visit or procedure. Schedules any necessary follow-up appointments.
• Schedules appointments according to physician's guidelines. Uses all options to represent the physicians' practices in an accommodating manner.
• Participates in opening and closing responsibilities and Saturday schedule, by rotation.
• Sets up information on system for new patient accounts.
• Follows instructions regarding patient account status to determine delinquent accounts and alerts appropriate personnel at time appointment is scheduled.
• Collects patient payments accurately (includes cash, check, debit and credit card payments), enters payments into computer system and prints receipt.
• Refers patient's questions regarding insurance, billing, patient accounts, payments and record transfer to the proper department.
• Attends to physician needs in relation to work-ins, canceling, rescheduling, or confirming appointments as directed by nursing staff or physician in an efficient and timely manner.
• Must meet productivity benchmarks as established for position to meet quality and quantity standards.
• Executes changes when indicated on patient data within the computer system, i.e., address, phone number, etc.
• Updates patients on doctors' schedule changes, such as running behind due to emergency. Obtains this information from the nurse.
• Prepares desk for next day by completing designated closing tasks, including updating physician directives, maintenance (56 screen), clearing work area of confidential patient information, updating computerized schedule, putting routing tickets in order, supplies work area with needed equipment, etc.
• Directs dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary.
• Demonstrates ability to perform functions accurately and efficiently with computer software application appropriate to position.

Job Requirements

• High School graduate or equivalent required.
• Medical terminology and/or medical clinic reception experience preferred.
• Excellent organizational, verbal communication and interpersonal relation skills to be utilized with patients, public, and staff.
• Ability to work with a diverse patient population.
• Ability to read, write, add, subtract and alphabetize. Computer literacy.
• Accuracy, attention to detail, flexibility, and able to work in a fast-paced, interruptive environment. Must be able to multi-task and prioritize work.
• Must possess the ability to maintain control and professionalism.