Clinic Receptionist: Patient Concierge & Front Desk

MercyOne; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Health System is hiring a Clinic Receptionist to greet patients, manage the front desk, and coordinate appointments. The role requires collecting copays, verifying insurance, and entering demographics in the EMR.

Strong interpersonal skills and professional demeanor are essential. The position is full-time (40 hours/week) in Davenport, IA, with responsibilities spanning check-in, scheduling, and basic administrative tasks in a busy clinic environment.

Qualifications

• Greet and assist patients with a professional demeanor.
• Schedule appointments and manage front desk tasks.
• Validate insurance eligibility and enter demographics in the EMR.
• Handle phone calls and direct them appropriately.
• Collect copays and deductibles at time of service.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Answer phone calls and direct to appropriate staff.
• Schedule and coordinate patient appointments per guidelines.
• Obtain and verify patient and insurance information; collect payments.
• Scan/copy relevant documents into the electronic medical record.

Skills

Interpersonal skills

Professional demeanor

Team collaboration

Education

High School diploma or equivalent

Job description

MercyOne Health System is hiring a Clinic Receptionist to greet patients, manage the front desk, and coordinate appointments. The role requires collecting copays, verifying insurance, and entering demographics in the EMR.

Strong interpersonal skills and professional demeanor are essential. The position is full-time (40 hours/week) in Davenport, IA, with responsibilities spanning check-in, scheduling, and basic administrative tasks in a busy clinic environment.