Clinic Receptionist & Patient Access Specialist

Trinity Health; Ames (IA); On-site; USD 31,000 - 41,000; Full time

Job summary

Trinity Health in Ames, IA is seeking a Clinic Receptionist to greet patients and visitors with a friendly, professional demeanor. You will manage front desk duties including patient flow, scheduling, phone handling, verifying insurance, entering demographics, and collecting time of service payments as needed.

The role requires a high school diploma or equivalent, BLS certification within 3 months, Mandatory Reporter training within 3 months, and strong English communication with

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three months.
• Mandatory Reporter training completed within three months of hire.
• Ability to read, write and understand English and communicate effectively.
• Maintain a high degree of confidentiality when handling patient information.
• Present a personal presence characterized by honesty, integrity and caring.

Responsibilities

• Greet patients and visitors with a professional demeanor and assist with check-in.
• Answer phone calls and direct them appropriately; schedule appointments.
• Obtain accurate patient and insurance details; collect copays and deductibles.
• Enter demographics and insurance information into the EMR and other systems.
• Support front desk operations while adhering to clinic and regulatory policies.

Skills

Interpersonal skills

Communication

Professional demeanor

Education

High school diploma or equivalent

Job description

Trinity Health in Ames, IA is seeking a Clinic Receptionist to greet patients and visitors with a friendly, professional demeanor. You will manage front desk duties including patient flow, scheduling, phone handling, verifying insurance, entering demographics, and collecting time of service payments as needed.

The role requires a high school diploma or equivalent, BLS certification within 3 months, Mandatory Reporter training within 3 months, and strong English communication with