Compassionate Clinic Receptionist & Patient Concierge

Trinity Health; Pleasant Valley Township (IA); On-site; USD 32,000 - 38,000; Full time

Job summary

Trinity Health seeks a Clinic Receptionist to warmly greet patients and visitors, manage the front desk, and ensure smooth patient flow. Responsibilities include scheduling, phone handling, insurance verification, data entry into the EHR, and collecting copays at the time of service.

The role requires strong interpersonal skills, confidentiality, and alignment with Trinity Health's mission, with a 40-hour workweek (day shift). Full-time on-site position in Iowa.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certified or obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training within three months of hire.
• Ability to read, write, and understand English and communicate effectively with patients, visitors, and colleagues.
• Maintains a high degree of confidentiality when handling patient information.
• Demonstrates honesty, integrity, and caring to promote Trinity Health's mission and values.

Responsibilities

• Greet patients and visitors at the front desk with professionalism.
• Manage patient flow and admit patients efficiently.
• Schedule and confirm appointments according to clinic guidelines.
• Answer phone calls and route them appropriately.
• Validate insurance eligibility, collect copays and deductibles at time of service.
• Enter demographics, insurance information, and other data into the EHR and related systems.
• Copy/scan patient documents to the correct EMR location.

Education

High school diploma

Tools

EHR systems

Job description

Trinity Health seeks a Clinic Receptionist to warmly greet patients and visitors, manage the front desk, and ensure smooth patient flow. Responsibilities include scheduling, phone handling, insurance verification, data entry into the EHR, and collecting copays at the time of service.

The role requires strong interpersonal skills, confidentiality, and alignment with Trinity Health's mission, with a 40-hour workweek (day shift). Full-time on-site position in Iowa.