Clinic Receptionist

CommonSpirit Health; Rock Ledge Estates (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

CommonSpirit Medical Group in Southeast Tennessee seeks a friendly Clinic Receptionist to welcome patients and manage the front desk flow. You will check in patients, gather patient and insurance information, schedule visits, and ensure accurate records while guiding patients through the admission process.

The role requires compassionate communication, basic EMR skills, and the ability to work in a cooperative clinic environment with a focus on patient comfort and efficient service.

Qualifications

• High school diploma or GED required at hire.
• Experience with electronic medical records preferred.

Responsibilities

• Check-in patients and complete admission paperwork.
• Answer phones and direct calls appropriately.
• Schedule appointments per office guidelines.
• Collect accurate patient and insurance information, including copays and deductibles.
• Copy/scan patient documents into the EHR system.
• Prepare charts for patient appointments with complete information.

Skills

Interpersonal skills

Technological proficiency

Compassion

Adaptability

Education

High school diploma or GED

Job description

Job Summary and Responsibilities

As a Clinic Receptionist at CommonSpirit Medical Group - Multi-Specialty Clinic - Ooltewah, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.
Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.
To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire

Preferred

• One (1) year of health care experience
• Electronic medical records experience

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.