Clinic Receptionist

Humane Animal Rescue; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

Humane Animal Rescue is seeking a dedicated individual to join their team in Pittsburgh. The role focuses on providing exceptional customer service while supporting the mission of the organization. Candidates should be compassionate towards animals and pet owners, with strong organizational and multitasking skills. Proficiency in basic computer applications is essential. This position offers a dynamic work environment where you will interact with clients and support the Open Door philosophy.

Qualifications

• Excellent customer service skills required.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Uphold the mission of Humane Animal Rescue.
• Provide friendly, professional service to customers.
• Assist customers with inquiries at the front desk.

Skills

Customer Service

Organizational Skills

Compassion

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Details

Job Location: East Side - Pittsburgh, PA

Salary Range: Undisclosed

Job Category: Veterinary Services

Description

Principal & Accountabilities

• Uphold the mission of Humane Animal Rescue throughout all responsibilities of the position.
• Understand and support the Open Door Philosophy of Humane Animal Rescue.
• Maintain positive relationships with co-workers, managers, directors, clients, and stakeholders.
• Knowledge of multi-line phone system.
• Provide friendly, professional, and courteous service to customers.
• Answer telephone calls promptly and assist customers or direct them to the appropriate staff.
• Return all phone calls on the same day they are received and transfer calls to the correct destination.
• Greet and assist customers at the front desk with directions, general information, or inquiries.
• Assist customers with their questions, ensuring high-quality customer service and accuracy.
• Make changes to, and assist others with, the operation of the voicemail system.
• Ability to multi-task and work efficiently in a fast-paced environment.
• General computer skills, including Microsoft Outlook, Word, and Excel.

Qualifications

Qualifications

• Excellent customer service skills.
• Strong organizational skills and ability to multi-task.
• Compassionate and empathetic towards pet owners and caretakers.
• Basic computer literacy.
• A genuine compassion for animals and support for the Open Door philosophy.