Clinic Receptionist

Brandywine Valley SPCA; Chester (Delaware County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in animal welfare is seeking a dedicated individual to join their team. This full-time position emphasizes outstanding customer service and effective communication skills. You'll play a crucial role in maintaining patient records, assisting clients, and ensuring a safe environment for both animals and staff. With a focus on compassion and community service, this role offers an engaging opportunity to make a difference in the lives of pets and their owners. Join a team committed to promoting humane treatment and quality care for animals in need.

Benefits

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Qualifications

• Outstanding customer service attitude with excellent communication skills.
• Ability to prioritize multiple projects and work well under pressure.

Responsibilities

• Provide clerical support including data-entry, filing, and answering phones.
• Greet and assist customers at the front desk with information.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Compassion for Animals

Basic Animal Medical Terminology

Tools

MS Office (Word)

PetPoint & Clinic software

Job description

• Uphold the mission of the BVSPCA throughout all responsibilities of the position.
• Ability to multi-task and work in a fast-paced atmosphere.
• Ability to maintain a friendly, professional and courteous manner with customers is essential.
• Provides the administrative managers with clerical support including word-processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, maintenance of records, accounts maintenance, cash processing.
• Knowledge of multi-line phone system with the ability to provide immediate assistance with the customer’s questions or direct the customer to the proper department.
• Return all phone calls the day in which they are received. Transfer and direct all calls/voicemails to their correct destination.
• Greet and assist customers at the front desk with directions, general information, or any other questions they may have.
• Direct people who are surrendering their animals to the appropriate drop off area.
• Ability to handle and direct animals to proper holding locations.
• Ability to communicate effectively with medical staff personnel.
• Must be able to provide customers with correct information regarding services offered through the organization.
• Responsible for patient check-in/check-out of appointments.
• Ability to schedule appointments without conflict.

Administrative Duties

• Maintain and create patient records by accurately recording treatments, examinations and test results on PetPoint & Clinic software.
• Assist with keeping inventory and ordering supplies.

Client and Community Service

• Admit and release animals from BVSPCA in a responsive, courteous and tactful manner to both internal and external clients.
• Inform clients of any pertinent medical information regarding animal care; communicate release instructions.
• Practice and encourage the humane treatment of animals.
• Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events.
• Promote donation and giving opportunities as appropriate.

Diversity and Inclusiveness

• Work effectively with individuals and colleagues from diverse communities and cultures.

Safety

• Ensure a safe work environment; following all safety guidelines and modeling safe work practice.
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk.
• Maintain a clean, healthy, and sanitary work area; follow all pest and rodent control protocols.

Qualifications

• This position requires an outstanding customer service attitude with excellent communication, organizational and interpersonal skills.
• The individual must be able to prioritize multiple projects and work well under pressure.
• Excellent organizational skills and the ability to multi-task.
• Compassion for and ability to be sympathetic to owners and pet caretakers.
• Knowledge of computers and relevant software applications (Hippo) including MS Office (Word).
• A compassion for animals.
• Basic knowledge of animal medical terminology is preferred but not required.

Job Type: Full-time

Pay: From $14.00 per hour

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

COVID-19 considerations:
Masks required if not fully vaccinated.

Application Question(s):

• Do you have full time availability (40 hours/week), Tuesday-Friday?

BVSPCA is now elevating animal services for the nation's capital