Clinic Receptionist

CommonSpirit Health; Papillion (NE); Hybrid; USD 32,000 - 52,000; Full time

Job summary

CHI Health Clinic in Nebraska is seeking a Clinic Receptionist to be the welcoming face and first contact for patients, supporting our patient-centered mission and efficient healthcare delivery. This role involves managing calls, scheduling, check-in/out, and handling patient records with care.

You will collect demographics and insurance information, coordinate follow-ups, and ensure timely communication of appointment delays while maintaining confidentiality in a fast-paced clinic setting.

Qualifications

• One year of customer service, clerical, or business-related experience.
• Experience scheduling patient appointments is a plus.
• Strong organizational and communication skills are essential.

Responsibilities

• Handle incoming phone calls and schedule patient appointments according to guidelines.
• Greet and register patients, collect and verify demographics and insurance information.
• Process payments, coordinate follow-ups, and communicate appointment delays timely.

Skills

Customer service

Scheduling

Communication

Job description

Job Summary and Responsibilities

As our Clinic Receptionist you will be the welcoming face and first point of contact for our patients, embodying our commitment to humankindness and efficient healthcare delivery. This pivotal front-office role involves performing diverse business office and reception duties with accuracy and minimal supervision, ensuring a smooth and positive experience for every individual entering our facility. You'll be central to maintaining our patient-centered environment and supporting our mission.

Every day you will manage incoming phone calls, expertly scheduling patient appointments according to office guidelines, and greeting and registering patients with warmth and efficiency. You'll meticulously collect, verify, and update essential patient demographic and insurance information, including co-pays and deductible amounts. This role also involves preparing patient charts, conducting all check-in and check-out functions, processing payments, coordinating follow-up appointments, and ensuring timely communication regarding any appointment delays.

To be successful in this patient experience specialist role, you will need at least one year of experience in customer service, clerical, or business-related functions, demonstrating strong organizational skills and the ability to manage multiple tasks effectively. Your commitment to maintaining patient confidentiality, adhering to all clinic and regulatory policies, and embodying our core values will be paramount. We are seeking a detail-oriented, empathetic individual with excellent communication skills to contribute to our medical administration and patient access team.

Job Requirements

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Schedule

Mon - Fri 8:30 AM to 5:00 PM with a rotating weekend. However, **Schedule is subjectto change**