Clinic Receptionist

CommonSpirit Health; Oakland Township (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

CommonSpirit Health in Iowa is seeking a Clinic Receptionist to serve as the welcoming heart of our clinic. You will manage patient check-in, collect information, schedule visits, and guide patients through the care journey.

This role emphasizes empathy, strong communication, and accuracy in handling records. You will use the EMR system to copy, file, and prepare charts, while answering calls and directing inquiries to the right teams.

Qualifications

• One year of customer service or clerical experience.
• Scheduling and front desk tasks experience preferred.
• Familiarity with electronic medical records systems.

Responsibilities

• Perform patient check-in and complete necessary paperwork.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain and verify patient and insurance information, collect copays and deductibles.
• Copy/scan patient-related materials into the EMR.
• Prepare charts for patient appointments with complete information.

Skills

Customer service

Clerical skills

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

*Job Summary and Responsibilities*

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Job Requirements*Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents – children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services – close to home – within this community.

*Pay Range*

$15.67 - $22.14 /hour