Clinic Receptionist

Catholic Health Initiatives; Council Bluffs (IA); On-site; USD 22,000 - 31,000; Full time

Job summary

CHI Health Clinic in Council Bluffs is seeking a friendly Clinic Receptionist to welcome patients and keep the front desk running smoothly. You will manage patient check-ins, answer calls, schedule appointments, collect copays, and ensure accurate information is entered into the electronic medical record.

Ideal candidates bring at least one year of customer service or clerical experience and possess strong interpersonal skills, attention to detail, and a compassionate, patient-centered approach

Qualifications

• One year of customer service experience, clerical, or business-related experience

Responsibilities

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Skills

Customer service

Interpersonal skills

Clerical experience

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.


• Answer phone calls and direct them appropriately.


• Schedule appointments according to office guidelines.


• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.


• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.


• Prepare charts for patient appointments making sure all necessary information is complete.

Schedule: 2 12-hour shifts (7:30am-8pm) and 1 8-hour shift (8:30am-5p). Works every third weekend and holiday.

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$15.67 - $22.14 /hour

We are an equal opportunity/affirmative action employer.